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Title
Text copied to clipboard!Wine Steward
Description
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We are looking for a knowledgeable and passionate Wine Steward to join our team. The ideal candidate will have a deep understanding of wines, including their origins, production methods, and flavor profiles. You will be responsible for curating our wine selection, providing exceptional service to our guests, and educating both staff and customers about wine. Your role will involve working closely with the kitchen and bar staff to ensure a seamless dining experience. You will also be responsible for maintaining inventory, managing wine storage, and ensuring that all wines are served at their optimal conditions. The Wine Steward will play a crucial role in enhancing our guests' dining experience by recommending wines that complement their meals and personal preferences. You should be able to engage with customers, answer their questions, and provide insights into the wines we offer. Additionally, you will be expected to stay updated on industry trends, attend wine tastings and events, and continuously expand your wine knowledge. The ideal candidate will have excellent communication skills, a keen eye for detail, and a genuine passion for wine. If you are enthusiastic about wine and enjoy sharing your knowledge with others, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Curate and manage the wine selection.
- Provide exceptional service to guests.
- Educate staff and customers about wine.
- Work closely with kitchen and bar staff.
- Maintain wine inventory and storage.
- Ensure wines are served at optimal conditions.
- Recommend wines to complement meals.
- Engage with customers and answer questions.
- Stay updated on industry trends.
- Attend wine tastings and events.
- Expand wine knowledge continuously.
- Assist in menu planning and pairing.
- Conduct wine training sessions for staff.
- Manage wine-related promotions and events.
- Handle customer complaints and feedback.
- Ensure compliance with health and safety regulations.
- Monitor and report on wine sales performance.
- Collaborate with suppliers and vendors.
- Maintain cleanliness and organization of wine areas.
- Develop and implement wine service standards.
Requirements
Text copied to clipboard!- Proven experience as a Wine Steward or similar role.
- In-depth knowledge of wines and winemaking processes.
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Ability to work in a fast-paced environment.
- Attention to detail and organizational skills.
- Ability to lift and carry wine cases.
- Certification from a recognized wine education program (e.g., WSET).
- Flexibility to work evenings, weekends, and holidays.
- Passion for wine and continuous learning.
- Ability to work well in a team.
- Proficiency in using point-of-sale systems.
- Knowledge of food and wine pairings.
- Ability to conduct wine tastings and events.
- Strong problem-solving skills.
- Ability to manage inventory and control costs.
- Understanding of health and safety regulations.
- Experience in a fine dining or upscale restaurant.
- Ability to handle customer complaints professionally.
- Strong sales and marketing skills.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with wine selection and service?
- How do you stay updated on the latest wine trends and industry news?
- Can you provide an example of a time you recommended a wine pairing that enhanced a guest's dining experience?
- How do you handle a situation where a customer is unhappy with a wine recommendation?
- What steps do you take to ensure wines are stored and served at their optimal conditions?
- How do you educate staff and customers about wine?
- Can you describe your experience with inventory management and cost control?
- How do you approach organizing and conducting wine tastings and events?
- What certifications or training do you have related to wine?
- How do you handle the physical demands of the job, such as lifting and carrying wine cases?
