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Title

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Waiter/Waitress

Description

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We are looking for a dedicated and customer-focused Waiter/Waitress to join our team. As a Waiter/Waitress, you will play a key role in ensuring that our guests have an exceptional dining experience. Your responsibilities will include taking orders, serving food and beverages, and maintaining a clean and welcoming environment. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to work efficiently in a fast-paced environment. You will be the face of our establishment, so a professional appearance and a positive attitude are essential. Whether you are experienced in the hospitality industry or looking to start a career in food and beverage service, we welcome you to apply and become part of our dynamic team. In this role, you will be responsible for greeting customers warmly, presenting menus, and answering any questions about the menu items. You will also be required to make recommendations based on customer preferences, process orders accurately, and ensure timely delivery of food and drinks. Additionally, you will handle payments, resolve any customer complaints or issues, and collaborate with kitchen staff to ensure smooth operations. Maintaining cleanliness and adhering to health and safety standards are also critical aspects of this position. We value teamwork, reliability, and a passion for delivering outstanding service. If you enjoy interacting with people, have a keen eye for detail, and thrive in a lively work environment, this position is perfect for you. Join us and contribute to creating memorable dining experiences for our guests.

Responsibilities

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  • Greet customers and present menus.
  • Take accurate food and beverage orders.
  • Serve food and drinks in a timely manner.
  • Ensure customer satisfaction and address any concerns.
  • Maintain cleanliness and organization of the dining area.
  • Collaborate with kitchen staff to ensure smooth service.
  • Process payments and handle cash or card transactions.
  • Follow health and safety regulations.

Requirements

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  • Previous experience as a waiter/waitress is a plus.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Attention to detail and excellent organizational skills.
  • Flexibility to work evenings, weekends, and holidays.
  • Basic math skills for handling payments.
  • Professional appearance and positive attitude.
  • Ability to stand and walk for extended periods.

Potential interview questions

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  • Can you describe your previous experience in customer service or hospitality?
  • How do you handle difficult or dissatisfied customers?
  • Are you comfortable working in a fast-paced environment?
  • What steps do you take to ensure accuracy when taking orders?
  • How do you prioritize tasks during busy service hours?
  • Are you available to work evenings, weekends, and holidays?
  • Can you provide an example of a time you went above and beyond for a customer?
  • How do you ensure compliance with health and safety standards?