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Title
Text copied to clipboard!Unit Clerk
Description
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We are looking for a dedicated and detail-oriented Unit Clerk to join our healthcare team. The Unit Clerk will be responsible for providing essential administrative support to ensure the smooth operation of the healthcare unit. This role involves a variety of tasks including managing patient records, scheduling appointments, and coordinating communication between medical staff and patients. The ideal candidate will have excellent organizational skills, a strong ability to multitask, and a compassionate approach to patient care. As a Unit Clerk, you will be the first point of contact for patients and visitors, making your role crucial in creating a welcoming and efficient environment. You will work closely with nurses, doctors, and other healthcare professionals to ensure that all administrative aspects of patient care are handled efficiently. This position requires a high level of discretion and the ability to handle sensitive information with care. If you are passionate about healthcare and have a knack for organization, we encourage you to apply for this rewarding position.
Responsibilities
Text copied to clipboard!- Manage patient records and ensure they are up-to-date.
- Schedule and confirm patient appointments.
- Coordinate communication between medical staff and patients.
- Assist with patient admissions and discharges.
- Maintain inventory of office supplies and order as needed.
- Prepare and distribute daily reports and schedules.
- Answer phone calls and direct them to the appropriate personnel.
- Greet patients and visitors and provide them with necessary information.
- Assist with billing and insurance documentation.
- Ensure compliance with healthcare regulations and policies.
- Handle patient inquiries and resolve any issues promptly.
- Support medical staff with administrative tasks as needed.
- Maintain a clean and organized work environment.
- Assist in the preparation of medical forms and documents.
- Coordinate with other departments to ensure seamless patient care.
- Update and maintain electronic health records (EHR).
- Prepare meeting agendas and take minutes during staff meetings.
- Assist in training new administrative staff.
- Monitor and respond to emails in a timely manner.
- Ensure confidentiality and security of patient information.
Requirements
Text copied to clipboard!- High school diploma or equivalent; additional certification in healthcare administration is a plus.
- Proven experience as a Unit Clerk or similar role in a healthcare setting.
- Excellent organizational and multitasking abilities.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and healthcare management software.
- Ability to handle sensitive information with discretion.
- Strong attention to detail and accuracy.
- Ability to work in a fast-paced environment.
- Compassionate and patient-focused approach.
- Knowledge of medical terminology and healthcare procedures.
- Ability to work independently and as part of a team.
- Strong problem-solving skills.
- Ability to prioritize tasks and manage time effectively.
- Excellent customer service skills.
- Ability to remain calm under pressure.
- Willingness to learn and adapt to new technologies.
- Strong ethical standards and professionalism.
- Ability to follow instructions and procedures accurately.
- Flexibility to work various shifts, including weekends and holidays.
- Basic understanding of billing and insurance processes.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience as a Unit Clerk or in a similar role?
- How do you handle sensitive patient information?
- What strategies do you use to stay organized and manage multiple tasks?
- How do you ensure effective communication between medical staff and patients?
- Can you provide an example of a time when you resolved a patient issue?
- How do you handle high-pressure situations?
- What is your experience with electronic health records (EHR) systems?
- How do you prioritize tasks when you have multiple deadlines?
- Can you describe a time when you had to work as part of a team to achieve a goal?
- What steps do you take to ensure compliance with healthcare regulations?
- How do you handle difficult or upset patients?
- What is your approach to maintaining confidentiality in a healthcare setting?
- How do you stay updated with changes in healthcare procedures and regulations?
- Can you describe a time when you had to adapt to a new technology or software?
- What do you think are the most important qualities for a Unit Clerk to have?
- How do you ensure accuracy in your work?
- Can you describe your experience with scheduling and managing appointments?
- How do you handle interruptions and unexpected tasks during your workday?
- What motivates you to work in the healthcare field?
- How do you ensure a welcoming environment for patients and visitors?