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Title
Text copied to clipboard!Uber Greenlight Team Leader
Description
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We are looking for an Uber Greenlight Team Leader to oversee and guide the daily operations of our Greenlight Center. In this role, you will be responsible for leading a team of customer service representatives who support Uber drivers and delivery partners. You will ensure that the team delivers exceptional service, resolves issues efficiently, and maintains a positive environment for both staff and visitors. As a team leader, you will be expected to motivate, coach, and develop your team members, fostering a culture of continuous improvement and high performance. You will also be responsible for monitoring key performance indicators, implementing process improvements, and ensuring compliance with company policies and procedures. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for helping others succeed. You should be comfortable working in a fast-paced environment, handling multiple priorities, and adapting to changing business needs. Previous experience in customer service, team management, or operations is highly desirable. If you are a proactive problem-solver with a commitment to delivering outstanding service, we invite you to join our team and make a difference in the lives of Uber drivers and delivery partners.
Responsibilities
Text copied to clipboard!- Lead and supervise Greenlight Center staff.
- Ensure high-quality customer service for Uber drivers and delivery partners.
- Monitor and report on team performance metrics.
- Coach and develop team members to achieve goals.
- Handle escalated customer issues and resolve conflicts.
- Implement process improvements for operational efficiency.
- Maintain compliance with company policies and procedures.
- Coordinate scheduling and resource allocation.
- Foster a positive and inclusive team environment.
- Communicate updates and feedback to management.
Requirements
Text copied to clipboard!- Proven experience in customer service or team leadership.
- Strong communication and interpersonal skills.
- Ability to motivate and coach team members.
- Problem-solving and conflict resolution abilities.
- Organizational and time management skills.
- Familiarity with performance metrics and reporting.
- Adaptability to fast-paced environments.
- Attention to detail and process orientation.
- Proficiency with basic computer applications.
- High school diploma or equivalent; higher education preferred.
Potential interview questions
Text copied to clipboard!- Describe your experience leading a customer service team.
- How do you handle difficult customer situations?
- What strategies do you use to motivate your team?
- How do you prioritize tasks in a busy environment?
- Can you provide an example of process improvement you implemented?
- How do you ensure compliance with company policies?
- What tools do you use to monitor team performance?
- Describe a time you resolved a team conflict.
- How do you adapt to changes in business needs?
- Why do you want to work as an Uber Greenlight Team Leader?
