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Title

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Thai Speaking Customer Service Representative

Description

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We are looking for a Thai Speaking Customer Service Representative to join our team and provide exceptional support to our Thai-speaking clients. In this role, you will act as the primary point of contact for customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience. Your ability to communicate fluently in Thai and English will be essential in bridging the gap between our company and our Thai-speaking clientele. The ideal candidate will have strong interpersonal skills, a customer-focused mindset, and the ability to handle multiple tasks in a fast-paced environment. You will work closely with other departments to ensure customer satisfaction and contribute to the overall success of the organization. This position offers an exciting opportunity to work in a dynamic and multicultural environment, where your language skills and problem-solving abilities will be highly valued. If you are passionate about helping others and thrive in a customer-centric role, we encourage you to apply.

Responsibilities

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  • Respond to customer inquiries via phone, email, and chat in Thai and English.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with other departments to address customer needs effectively.
  • Provide product and service information to customers.
  • Identify and escalate priority issues to the appropriate team.
  • Follow up with customers to ensure their issues are resolved.
  • Contribute to team goals and performance metrics.

Requirements

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  • Fluency in Thai and English, both written and spoken.
  • Previous experience in customer service or a related field.
  • Strong problem-solving and communication skills.
  • Ability to multitask and work in a fast-paced environment.
  • Proficiency in using customer service software and tools.
  • A customer-focused attitude and a friendly demeanor.
  • High school diploma or equivalent; additional education is a plus.
  • Flexibility to work various shifts, including weekends and holidays.

Potential interview questions

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  • Can you describe your experience in customer service?
  • How do you handle difficult or irate customers?
  • Are you fluent in both Thai and English? Can you provide examples of using these languages in a professional setting?
  • What tools or software have you used in previous customer service roles?
  • How do you prioritize tasks when handling multiple customer inquiries?