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Title
Text copied to clipboard!Representante de Soporte Técnico
Description
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We are looking for a Technical Support Representative to join our dynamic support team. In this role, you will be responsible for assisting customers with technical issues related to our products and services. You will serve as the first point of contact for clients seeking technical assistance over the phone, email, or chat. Your ability to diagnose and resolve technical problems efficiently and professionally will be key to ensuring customer satisfaction and loyalty.
As a Technical Support Representative, you will work closely with other departments such as engineering, product development, and customer success to ensure that customer issues are resolved promptly and effectively. You will also be responsible for documenting issues, troubleshooting steps, and resolutions in our ticketing system to maintain accurate records and contribute to our knowledge base.
The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for helping others. You should be comfortable working in a fast-paced environment and be able to manage multiple tasks simultaneously. Familiarity with common operating systems, software applications, and hardware components is essential.
This position offers an excellent opportunity to grow your technical skills and advance your career in the technology industry. We provide comprehensive training, ongoing support, and opportunities for professional development. If you are a tech-savvy individual who enjoys solving problems and delivering exceptional customer service, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Respond to customer inquiries via phone, email, and chat
- Diagnose and troubleshoot technical issues
- Guide customers through step-by-step solutions
- Document issues and resolutions in the ticketing system
- Collaborate with internal teams to resolve complex problems
- Follow up with customers to ensure full resolution
- Maintain a high level of customer satisfaction
- Stay updated on product changes and technical knowledge
- Escalate unresolved issues to appropriate teams
- Provide feedback to improve support processes
Requirements
Text copied to clipboard!- Proven experience in a technical support role
- Strong knowledge of computer systems and software
- Excellent communication and interpersonal skills
- Ability to multitask and manage time effectively
- Customer-focused attitude
- Problem-solving and analytical skills
- Familiarity with help desk software and remote support tools
- Ability to work independently and in a team
- High school diploma or equivalent; technical certifications a plus
- Willingness to work flexible hours, including weekends
Potential interview questions
Text copied to clipboard!- Do you have experience in technical support?
- What operating systems are you most familiar with?
- How do you handle difficult customers?
- Can you describe a time you solved a complex technical issue?
- Are you comfortable working in a fast-paced environment?
- What help desk tools have you used before?
- Are you available to work weekends or evenings?
- How do you stay updated with new technologies?
- What is your approach to troubleshooting?
- Why are you interested in this role?
