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Title
Text copied to clipboard!Technical Account Manager
Description
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We are looking for a highly motivated and experienced Technical Account Manager to join our team. In this role, you will serve as the primary technical point of contact for our strategic clients, ensuring their technical needs are met and that they receive maximum value from our products and services. You will work closely with sales, engineering, and support teams to deliver a seamless customer experience and drive long-term client satisfaction and retention.
As a Technical Account Manager, you will be responsible for understanding the client’s business objectives and aligning our technical solutions to meet those goals. You will proactively identify opportunities for improvement, provide technical guidance, and help resolve any issues that may arise. Your ability to communicate complex technical concepts in a clear and concise manner will be essential to your success.
You will also play a key role in onboarding new clients, conducting regular technical reviews, and providing feedback to internal teams to help shape product development. This position requires a strong technical background, excellent interpersonal skills, and a passion for customer success.
The ideal candidate will have experience in a client-facing technical role, a deep understanding of enterprise software or cloud-based solutions, and the ability to manage multiple priorities in a fast-paced environment. If you are a problem-solver who thrives on building strong relationships and delivering exceptional service, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Serve as the primary technical contact for assigned clients
- Understand client business goals and align technical solutions accordingly
- Provide proactive technical guidance and support
- Coordinate with internal teams to resolve client issues
- Conduct regular technical account reviews
- Assist with client onboarding and training
- Identify opportunities for upselling or cross-selling
- Document client requirements and feedback
- Monitor client satisfaction and address concerns promptly
- Stay updated on product features and industry trends
Requirements
Text copied to clipboard!- Bachelor’s degree in Computer Science, Engineering, or related field
- 3+ years of experience in a technical account management or similar role
- Strong understanding of enterprise software or cloud technologies
- Excellent communication and interpersonal skills
- Ability to manage multiple clients and projects simultaneously
- Problem-solving mindset with attention to detail
- Experience with CRM and support tools
- Ability to translate technical concepts for non-technical audiences
- Willingness to travel occasionally
- Customer-focused with a passion for delivering value
Potential interview questions
Text copied to clipboard!- Can you describe your experience in a client-facing technical role?
- How do you handle multiple client priorities at once?
- What strategies do you use to ensure client satisfaction?
- Have you worked with enterprise software or cloud platforms?
- How do you communicate complex technical issues to non-technical stakeholders?
- Can you provide an example of a time you resolved a challenging client issue?
- What tools do you use to manage client relationships?
- How do you stay current with industry trends and product updates?
- Describe your experience with onboarding new clients.
- What do you believe is the key to a successful technical account management relationship?
