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Title
Text copied to clipboard!Technical Account Manager
Description
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We are looking for a dedicated and experienced Technical Account Manager to join our team. In this role, you will be responsible for managing and nurturing relationships with our key clients, ensuring their technical needs are met and their expectations are exceeded. You will act as the primary point of contact for technical issues, working closely with our engineering and support teams to deliver solutions that drive client success. Your ability to understand complex technical environments and translate client requirements into actionable plans will be crucial. You will also be responsible for identifying opportunities for upselling and cross-selling our products and services, contributing to the overall growth of the company. The ideal candidate will have a strong technical background, excellent communication skills, and a proven track record of managing client relationships in a technology-driven environment. You should be proactive, detail-oriented, and able to work independently as well as part of a team. If you are passionate about technology and customer success, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Manage and nurture relationships with key clients.
- Act as the primary point of contact for technical issues.
- Work closely with engineering and support teams to deliver solutions.
- Understand complex technical environments and translate client requirements.
- Identify opportunities for upselling and cross-selling products and services.
- Ensure client satisfaction and retention.
- Provide regular updates and reports to clients.
- Conduct technical reviews and audits.
- Develop and maintain a deep understanding of our products and services.
- Assist in the development of technical documentation and training materials.
- Participate in client meetings and presentations.
- Monitor and manage client support tickets.
- Collaborate with sales and marketing teams to identify new business opportunities.
- Stay up-to-date with industry trends and best practices.
- Provide feedback to product development teams based on client needs.
- Ensure compliance with service level agreements (SLAs).
- Manage client onboarding and implementation processes.
- Conduct regular client satisfaction surveys.
- Resolve client issues in a timely and effective manner.
- Maintain accurate and up-to-date client records.
Requirements
Text copied to clipboard!- Bachelor's degree in Computer Science, Information Technology, or related field.
- 3+ years of experience in a technical account management or similar role.
- Strong technical background with knowledge of software development and IT infrastructure.
- Excellent communication and interpersonal skills.
- Proven track record of managing client relationships.
- Ability to understand and translate complex technical requirements.
- Proactive and detail-oriented.
- Ability to work independently and as part of a team.
- Strong problem-solving skills.
- Experience with CRM software and support ticketing systems.
- Ability to manage multiple clients and projects simultaneously.
- Strong organizational and time management skills.
- Ability to travel as needed.
- Experience in the technology industry is preferred.
- Knowledge of cloud computing and SaaS solutions is a plus.
- Ability to provide technical training and support.
- Strong analytical skills.
- Ability to develop and maintain technical documentation.
- Experience with project management tools and methodologies.
- Ability to work under pressure and meet deadlines.
Potential interview questions
Text copied to clipboard!- Can you describe your experience managing technical client relationships?
- How do you handle complex technical issues with clients?
- Can you provide an example of a time when you successfully upsold a product or service?
- How do you stay up-to-date with industry trends and best practices?
- What strategies do you use to ensure client satisfaction and retention?
- How do you prioritize and manage multiple client projects?
- Can you describe a challenging technical problem you resolved for a client?
- How do you collaborate with engineering and support teams to deliver solutions?
- What experience do you have with CRM software and support ticketing systems?
- How do you handle client feedback and incorporate it into product development?
