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Title
Text copied to clipboard!Support Account Manager
Description
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We are looking for a Support Account Manager to join our dynamic team and serve as the primary point of contact for our clients. In this role, you will be responsible for managing customer relationships, ensuring client satisfaction, and coordinating with internal teams to deliver exceptional support services. The ideal candidate will have a strong background in customer service, account management, and technical support, with excellent communication and problem-solving skills.
As a Support Account Manager, you will work closely with clients to understand their business needs and ensure that our services align with their goals. You will proactively monitor account health, identify potential issues, and implement solutions to enhance the customer experience. Your ability to build trust and maintain long-term relationships will be key to your success in this role.
You will also collaborate with cross-functional teams, including sales, product development, and technical support, to ensure a seamless customer journey. Your insights and feedback will help drive continuous improvement in our support processes and contribute to the overall growth of the company.
This position requires a customer-centric mindset, strong organizational skills, and the ability to manage multiple accounts simultaneously. If you are passionate about delivering outstanding service and building lasting client relationships, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Serve as the primary point of contact for assigned client accounts
- Develop and maintain strong relationships with clients
- Monitor account health and proactively address issues
- Coordinate with internal teams to resolve client concerns
- Provide regular updates and reports to clients
- Identify opportunities to improve customer satisfaction
- Ensure service level agreements are met
- Facilitate onboarding and training for new clients
- Gather client feedback and relay to relevant departments
- Support renewal and upsell opportunities
Requirements
Text copied to clipboard!- Bachelor’s degree in Business, IT, or related field
- 3+ years of experience in account management or customer support
- Strong communication and interpersonal skills
- Ability to manage multiple client accounts
- Problem-solving and conflict resolution skills
- Familiarity with CRM and support ticketing systems
- Customer-focused mindset
- Experience working in a technology or SaaS environment
- Ability to work independently and in a team
- Strong organizational and time management skills
Potential interview questions
Text copied to clipboard!- Can you describe your experience managing client accounts?
- How do you handle difficult customer situations?
- What tools have you used for customer relationship management?
- How do you prioritize tasks when managing multiple clients?
- Can you give an example of how you improved customer satisfaction?
- What strategies do you use to build long-term client relationships?
- How do you stay organized in a fast-paced environment?
- Have you worked with cross-functional teams before?
- What do you do when a client is unhappy with the service?
- How do you ensure service level agreements are met?
