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Title
Text copied to clipboard!Spa Supervisor
Description
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We are looking for a dedicated and experienced Spa Supervisor to join our team. As a Spa Supervisor, you will be responsible for overseeing the daily operations of the spa, ensuring the highest standards of service and guest satisfaction. You will supervise spa staff, manage schedules, handle guest concerns, and ensure compliance with health and safety regulations. The ideal candidate will have strong leadership skills, a passion for wellness, and experience in spa or hospitality management. Your role will include training and mentoring staff, maintaining inventory and supplies, and collaborating with management to develop new spa services and promotions. You will also be responsible for monitoring the cleanliness and maintenance of spa facilities, ensuring all equipment is in good working order, and that the environment is welcoming and relaxing for guests. Excellent communication and organizational skills are essential, as you will be the main point of contact between guests, staff, and upper management. You should be able to handle stressful situations with professionalism and resolve conflicts efficiently. The Spa Supervisor will also assist in budgeting, reporting, and achieving sales targets. If you are passionate about the spa industry and committed to delivering exceptional guest experiences, we encourage you to apply for this rewarding leadership position.
Responsibilities
Text copied to clipboard!- Supervise daily spa operations and staff performance
- Ensure exceptional guest service and satisfaction
- Manage staff schedules and coordinate shifts
- Handle guest inquiries, feedback, and complaints
- Maintain spa cleanliness and equipment functionality
- Monitor inventory and order supplies as needed
- Train, mentor, and evaluate spa staff
- Implement and enforce health and safety regulations
- Collaborate with management on promotions and new services
- Assist with budgeting and achieving sales targets
Requirements
Text copied to clipboard!- Proven experience in spa or hospitality management
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Knowledge of spa treatments and wellness services
- Ability to handle guest concerns professionally
- Organizational and multitasking skills
- Familiarity with health and safety standards
- Ability to work flexible hours, including weekends
- Proficiency in scheduling and inventory management
- High school diploma or equivalent; additional certifications a plus
Potential interview questions
Text copied to clipboard!- What experience do you have in spa or hospitality management?
- How do you handle guest complaints or difficult situations?
- Describe your approach to leading and motivating a team.
- Are you familiar with spa treatments and wellness services?
- How do you ensure compliance with health and safety regulations?
- What strategies do you use to achieve sales targets?
- Can you work flexible hours, including weekends and holidays?
- How do you manage inventory and supply orders?
- Describe a time you resolved a conflict among staff.
- What motivates you to work in the spa industry?
