Text copied to clipboard!
Title
Text copied to clipboard!Spa Receptionist
Description
Text copied to clipboard!
We are looking for a dedicated and personable Spa Receptionist to join our team. As the first point of contact for our clients, you will play a crucial role in ensuring a positive and relaxing experience from the moment they walk through our doors. Your primary responsibilities will include greeting clients, managing appointments, handling payments, and providing information about our services and products. You will also be responsible for maintaining a clean and organized reception area, as well as assisting with administrative tasks as needed. The ideal candidate will have excellent communication and customer service skills, a friendly and professional demeanor, and the ability to multitask in a fast-paced environment. Previous experience in a spa or hospitality setting is preferred but not required. We offer a supportive and collaborative work environment, opportunities for professional growth, and a chance to be part of a team that is passionate about wellness and customer satisfaction. If you are enthusiastic about helping others and have a keen eye for detail, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Greet clients warmly and professionally.
- Manage spa appointments and schedules.
- Handle client check-ins and check-outs.
- Process payments and issue receipts.
- Answer phone calls and respond to emails.
- Provide information about spa services and products.
- Maintain a clean and organized reception area.
- Assist with administrative tasks as needed.
- Coordinate with spa staff to ensure smooth operations.
- Handle client complaints and resolve issues promptly.
- Update client records and manage the booking system.
- Promote spa services and special offers.
- Ensure compliance with health and safety regulations.
- Prepare daily reports and manage cash flow.
- Assist in inventory management and ordering supplies.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience in a spa or hospitality setting preferred.
- Excellent communication and customer service skills.
- Friendly and professional demeanor.
- Ability to multitask and work in a fast-paced environment.
- Proficient in Microsoft Office and booking software.
- Strong organizational skills and attention to detail.
- Ability to handle cash and process payments accurately.
- Knowledge of spa services and products is a plus.
- Flexible schedule, including weekends and holidays.
- Ability to work independently and as part of a team.
- Strong problem-solving skills.
- Ability to handle stressful situations calmly and efficiently.
- Positive attitude and willingness to learn.
- Reliable and punctual.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in a customer service role?
- How do you handle difficult or upset clients?
- What strategies do you use to manage multiple tasks at once?
- Are you familiar with any booking or scheduling software?
- How do you ensure accuracy when handling cash and payments?
- Can you provide an example of a time you went above and beyond for a client?
- What do you know about our spa services and products?
- How do you stay organized in a busy work environment?
- Are you comfortable working a flexible schedule, including weekends and holidays?
- How do you handle confidential client information?