Text copied to clipboard!
We are looking for a dedicated and experienced Service Desk Supervisor to lead our service desk team. The ideal candidate will have a strong background in IT support and customer service, with excellent leadership and communication skills. As a Service Desk Supervisor, you will be responsible for ensuring that our service desk operates efficiently and effectively, providing top-notch support to our clients and internal staff. You will oversee the daily operations of the service desk, manage a team of service desk analysts, and ensure that all service requests and incidents are resolved in a timely manner. Your role will involve monitoring service desk performance, implementing best practices, and continuously improving service delivery processes. You will also be responsible for training and mentoring your team, setting performance goals, and conducting regular performance reviews. The successful candidate will have a proactive approach to problem-solving, a strong customer service orientation, and the ability to work in a fast-paced environment. If you are passionate about IT support and have a proven track record of leading successful service desk teams, we would love to hear from you.