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Title
Text copied to clipboard!Service Coordinator
Description
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We are looking for a Service Coordinator to join our team and ensure the smooth and efficient delivery of services to our clients. The ideal candidate will be responsible for coordinating service schedules, managing client communications, and supporting field technicians and service teams. This role requires excellent organizational skills, strong communication abilities, and a customer-focused mindset.
As a Service Coordinator, you will act as the central point of contact between customers, service technicians, and internal departments. You will be responsible for scheduling service appointments, dispatching technicians, tracking service progress, and ensuring that all service requests are handled promptly and professionally. You will also maintain accurate records of service activities, customer interactions, and inventory usage.
In this role, you will need to be proactive in identifying and resolving service issues, ensuring customer satisfaction, and supporting the overall efficiency of the service department. You will work closely with other departments such as sales, operations, and logistics to ensure seamless service delivery. The ability to multitask, prioritize tasks, and remain calm under pressure is essential.
The successful candidate will have prior experience in a service coordination or administrative role, preferably in a technical or customer service environment. Familiarity with service management software, CRM systems, and scheduling tools is highly desirable. A strong attention to detail, problem-solving skills, and a commitment to providing excellent customer service are key attributes for this position.
This is an excellent opportunity for someone who enjoys working in a fast-paced environment, interacting with a variety of people, and playing a vital role in delivering high-quality service to customers. If you are organized, dependable, and passionate about customer service, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Coordinate and schedule service appointments and technician dispatches
- Communicate with customers to confirm service details and updates
- Maintain accurate service records and documentation
- Monitor service progress and ensure timely completion
- Support field technicians with information and resources
- Handle customer inquiries and resolve service-related issues
- Collaborate with internal departments to streamline service delivery
- Track inventory usage and order necessary supplies
- Generate service reports and performance metrics
- Ensure compliance with company policies and safety standards
Requirements
Text copied to clipboard!- High school diploma or equivalent; associate degree preferred
- Proven experience in a service coordination or administrative role
- Strong organizational and multitasking skills
- Excellent verbal and written communication abilities
- Proficiency with scheduling software and CRM systems
- Customer-focused attitude and problem-solving skills
- Ability to work under pressure and meet deadlines
- Attention to detail and accuracy in record-keeping
- Team-oriented with a proactive approach
- Basic knowledge of service operations or technical support
Potential interview questions
Text copied to clipboard!- Do you have experience coordinating service appointments?
- How do you handle multiple tasks and prioritize under pressure?
- What CRM or scheduling tools have you used in previous roles?
- Can you describe a time you resolved a customer service issue?
- How do you ensure accurate documentation and record-keeping?
- Are you comfortable working in a fast-paced environment?
- What strategies do you use to communicate effectively with technicians?
- How do you handle inventory tracking and supply ordering?
- What motivates you to provide excellent customer service?
- Are you available to work flexible hours if needed?
