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Title
Text copied to clipboard!Service Advisor
Description
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We are looking for a knowledgeable and customer-focused Service Advisor to join our automotive service team. As a Service Advisor, you will be the primary point of contact between our customers and the service department. Your role is crucial in ensuring customer satisfaction by accurately assessing vehicle issues, recommending appropriate services, and coordinating with technicians to deliver timely and high-quality repairs.
The ideal candidate will have excellent communication skills, a strong understanding of automotive systems, and the ability to manage multiple tasks in a fast-paced environment. You will be responsible for creating service orders, explaining repair needs and costs to customers, and ensuring that all work is completed to the highest standards. Your ability to build trust and maintain long-term customer relationships will be key to your success in this role.
In this position, you will also be expected to stay up to date with the latest automotive technologies and service procedures. You will work closely with technicians, parts specialists, and other team members to ensure a seamless service experience for our customers. Attention to detail, organizational skills, and a commitment to customer service excellence are essential.
This is a great opportunity for someone who is passionate about the automotive industry and enjoys helping people. If you are a problem-solver with a positive attitude and a desire to grow within a reputable company, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Greet customers and assess their service needs
- Create detailed service orders and repair estimates
- Communicate with technicians to determine repair timelines
- Explain recommended services and costs to customers
- Follow up with customers regarding service status and completion
- Ensure all repairs are completed to company and safety standards
- Maintain accurate records of services and transactions
- Handle customer complaints and resolve issues promptly
- Promote additional services and maintenance packages
- Coordinate with parts department for necessary components
Requirements
Text copied to clipboard!- High school diploma or equivalent; associate degree preferred
- Previous experience in automotive service or customer service
- Strong knowledge of automotive systems and repair processes
- Excellent communication and interpersonal skills
- Ability to multitask and manage time effectively
- Proficiency with service management software and tools
- Strong problem-solving and organizational skills
- Customer-focused attitude with a professional demeanor
- Valid driver’s license and clean driving record
- Ability to work flexible hours, including weekends
Potential interview questions
Text copied to clipboard!- Do you have prior experience as a Service Advisor?
- How do you handle difficult customer situations?
- What automotive systems are you most familiar with?
- Can you describe your experience with service management software?
- How do you prioritize tasks during busy service hours?
- Are you comfortable explaining technical issues to non-technical customers?
- What steps do you take to ensure customer satisfaction?
- Do you have a valid driver’s license?
- Are you available to work weekends or extended hours?
- How do you stay updated on automotive service trends?
