Text copied to clipboard!
Title
Text copied to clipboard!Senior Customer Service Representative
Description
Text copied to clipboard!
We are looking for a Senior Customer Service Representative who is passionate about delivering exceptional customer service and has the ability to lead and mentor a team. In this role, you will be responsible for overseeing the daily operations of the customer service department, ensuring that all customer inquiries and issues are resolved promptly and efficiently. You will work closely with other departments to ensure that customer feedback is incorporated into product and service improvements. The ideal candidate will have excellent communication and problem-solving skills, a strong customer focus, and the ability to work in a fast-paced environment. You will also be responsible for training and developing customer service staff, setting performance goals, and monitoring team performance to ensure that service standards are met. This position requires a proactive approach to identifying and addressing potential customer service issues before they escalate. If you are a motivated individual with a passion for customer service and a track record of success in a similar role, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Oversee daily operations of the customer service department.
- Resolve customer inquiries and issues promptly.
- Train and develop customer service staff.
- Set performance goals and monitor team performance.
- Collaborate with other departments for service improvements.
- Identify and address potential customer service issues.
- Ensure service standards are met.
- Lead and mentor the customer service team.
Requirements
Text copied to clipboard!- Proven experience in a customer service role.
- Excellent communication and problem-solving skills.
- Strong customer focus.
- Ability to work in a fast-paced environment.
- Experience in training and developing staff.
- Proactive approach to problem-solving.
- Ability to set and monitor performance goals.
- Leadership and mentoring skills.
Potential interview questions
Text copied to clipboard!- Can you describe a time when you resolved a difficult customer issue?
- How do you prioritize tasks in a fast-paced environment?
- What strategies do you use to motivate your team?
- How do you handle feedback from customers?
- Can you provide an example of how you improved a customer service process?
