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Title

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Salon Coordinator

Description

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We are looking for a dedicated and organized Salon Coordinator to join our team. As a Salon Coordinator, you will play a pivotal role in ensuring the smooth operation of our salon, providing exceptional customer service, and supporting both clients and staff. Your responsibilities will include managing appointments, maintaining a welcoming environment, and ensuring that all salon activities run efficiently. This role requires excellent communication skills, a keen eye for detail, and the ability to multitask in a fast-paced environment. The ideal candidate will have a passion for the beauty and wellness industry, a customer-first mindset, and the ability to handle administrative tasks with precision. You will be the first point of contact for our clients, so a friendly and professional demeanor is essential. Additionally, you will work closely with the salon team to ensure that all services are delivered seamlessly and that clients leave with a positive experience. In this role, you will also be responsible for managing the salon's schedule, ensuring that appointments are booked efficiently to maximize productivity. You will handle client inquiries, resolve any issues that may arise, and ensure that the salon is always clean, organized, and well-stocked. Your ability to anticipate the needs of both clients and staff will be key to your success in this position. If you are a proactive, detail-oriented individual with a passion for customer service and the beauty industry, we encourage you to apply for this exciting opportunity. Join our team and help us create a welcoming and professional environment where clients can relax and enjoy top-quality services.

Responsibilities

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  • Manage daily salon operations and ensure smooth workflow.
  • Schedule and confirm client appointments efficiently.
  • Greet clients warmly and provide exceptional customer service.
  • Handle client inquiries and resolve complaints professionally.
  • Maintain a clean, organized, and welcoming salon environment.
  • Support salon staff with administrative tasks and scheduling.
  • Monitor inventory levels and order supplies as needed.
  • Ensure compliance with health and safety regulations.

Requirements

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  • Previous experience in a customer service or administrative role.
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in scheduling software and basic computer skills.
  • Ability to work in a fast-paced environment.
  • Knowledge of the beauty and wellness industry is a plus.
  • Professional and friendly demeanor.
  • High school diploma or equivalent; additional education is a plus.

Potential interview questions

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  • Can you describe your experience in customer service or administrative roles?
  • How do you handle difficult or dissatisfied clients?
  • What strategies do you use to stay organized in a busy environment?
  • Are you familiar with scheduling software or salon management tools?
  • What interests you about working in the beauty and wellness industry?