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Title
Text copied to clipboard!Restaurant Hostess
Description
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We are looking for a friendly and organized Restaurant Hostess to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and enjoyable dining experience. Your primary responsibilities will include greeting guests, managing reservations, and coordinating seating arrangements to ensure efficient service. You will also be responsible for maintaining the cleanliness and organization of the front-of-house area, assisting with special requests, and providing information about the menu and restaurant policies. The ideal candidate will have excellent communication and interpersonal skills, a positive attitude, and the ability to work well under pressure. Previous experience in a similar role is preferred but not required. If you are passionate about hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Greet guests as they arrive and thank them as they leave.
- Manage reservations and walk-ins efficiently.
- Coordinate seating arrangements to optimize table turnover.
- Assist guests with special requests and accommodate their needs.
- Maintain cleanliness and organization of the front-of-house area.
- Provide information about the menu and restaurant policies.
- Communicate effectively with servers and kitchen staff.
- Handle guest complaints and resolve issues promptly.
- Monitor the dining area to ensure guest satisfaction.
- Assist with setting up and breaking down the dining area.
- Answer phone calls and respond to inquiries.
- Assist with promotional events and special occasions.
- Ensure compliance with health and safety regulations.
- Maintain a professional appearance and demeanor.
- Assist with training new hostesses as needed.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience in a customer service role preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Positive attitude and friendly demeanor.
- Ability to stand for extended periods of time.
- Flexibility to work evenings, weekends, and holidays.
- Basic computer skills for managing reservations.
- Ability to handle stressful situations calmly and efficiently.
- Knowledge of health and safety regulations.
- Professional appearance and grooming standards.
- Ability to work well in a team environment.
- Strong problem-solving skills.
- Willingness to learn and adapt to new procedures.
Potential interview questions
Text copied to clipboard!- Can you describe a time when you provided excellent customer service?
- How do you handle difficult or upset guests?
- What strategies do you use to manage multiple tasks at once?
- How do you ensure that guests feel welcome and valued?
- Can you describe your experience with managing reservations?
- How do you handle stressful situations in a fast-paced environment?
- What do you think is the most important quality for a hostess to have?
- How do you stay organized during busy shifts?
- Can you provide an example of how you resolved a guest complaint?
- What do you enjoy most about working in the hospitality industry?