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Title
Text copied to clipboard!Restaurant Host
Description
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We are looking for a friendly and professional Restaurant Host to join our team and be the first point of contact for our guests. As a Restaurant Host, you will be responsible for creating a welcoming environment and ensuring that guests are seated promptly and courteously. Your role is crucial in setting the tone for the dining experience and maintaining the flow of the restaurant.
The ideal candidate will have excellent interpersonal skills, a warm demeanor, and the ability to multitask in a fast-paced environment. You will work closely with the front-of-house and back-of-house teams to ensure smooth operations and exceptional customer service. Your responsibilities will include managing reservations, maintaining the waiting list, and coordinating seating arrangements based on guest preferences and server availability.
You should be able to handle high-pressure situations with grace and professionalism, especially during peak hours. A strong understanding of the restaurant layout, menu offerings, and daily specials is essential to effectively communicate with guests and answer any questions they may have. Additionally, you will be expected to maintain cleanliness and organization at the host stand and assist with other front-of-house duties as needed.
This position requires a high level of attention to detail, punctuality, and a genuine passion for hospitality. Previous experience in a similar role is preferred but not required, as training will be provided. Flexibility in scheduling, including evenings, weekends, and holidays, is necessary to meet the needs of the restaurant.
If you enjoy interacting with people, thrive in a dynamic environment, and are committed to delivering outstanding service, we encourage you to apply for the Restaurant Host position and become a valued member of our team.
Responsibilities
Text copied to clipboard!- Greet guests warmly upon arrival
- Manage reservations and waiting lists
- Escort guests to their tables
- Coordinate seating with servers and kitchen staff
- Answer guest inquiries about the menu and restaurant
- Maintain cleanliness of the host area
- Monitor dining room activity and table turnover
- Assist with to-go orders and phone calls
- Handle guest complaints or concerns professionally
- Provide accurate wait time estimates
- Ensure a smooth and welcoming guest experience
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Friendly and professional demeanor
- Ability to work in a fast-paced environment
- Strong organizational skills
- Basic computer and reservation system knowledge
- Flexibility to work evenings, weekends, and holidays
- Previous customer service experience preferred
- Ability to stand for long periods
- Team player with a positive attitude
Potential interview questions
Text copied to clipboard!- Do you have previous experience as a host or in customer service?
- Are you available to work evenings, weekends, and holidays?
- How do you handle high-pressure situations?
- Can you describe a time you provided excellent customer service?
- Are you comfortable using reservation systems?
- How would you manage a long waitlist during peak hours?
- What do you think makes a great first impression for guests?
- Are you able to stand for extended periods?
- How do you handle guest complaints or concerns?
- What interests you about working in hospitality?
