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Title
Text copied to clipboard!Restaurant General Manager
Description
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We are looking for a dedicated and experienced Restaurant General Manager to lead our team and ensure the smooth operation of our establishment. The ideal candidate will have a strong background in restaurant management, exceptional leadership skills, and a passion for delivering outstanding customer service. As the Restaurant General Manager, you will be responsible for overseeing all aspects of the restaurant, including staff management, financial performance, and customer satisfaction. You will work closely with the kitchen and front-of-house teams to ensure that our guests have a memorable dining experience. Your role will also involve developing and implementing strategies to increase sales and profitability, as well as maintaining high standards of food quality, hygiene, and safety. The successful candidate will be a proactive problem solver with excellent communication and organizational skills. You will be expected to lead by example, fostering a positive and collaborative work environment. If you have a proven track record in restaurant management and are looking for a challenging and rewarding opportunity, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Oversee daily operations of the restaurant.
- Ensure high levels of customer satisfaction through excellent service.
- Manage and train staff, including hiring and performance evaluations.
- Develop and implement marketing strategies to increase sales.
- Monitor financial performance and manage budgets.
- Ensure compliance with health and safety regulations.
- Maintain high standards of food quality and presentation.
- Handle customer complaints and resolve issues promptly.
- Coordinate with kitchen staff to ensure timely and efficient service.
- Conduct regular staff meetings to communicate updates and expectations.
- Implement cost control measures to maximize profitability.
- Develop and maintain relationships with suppliers and vendors.
- Oversee inventory management and ordering of supplies.
- Ensure proper maintenance and cleanliness of the restaurant.
- Analyze sales and customer feedback to identify areas for improvement.
- Plan and execute special events and promotions.
- Ensure compliance with company policies and procedures.
- Prepare and present reports on restaurant performance to senior management.
- Stay updated on industry trends and best practices.
- Foster a positive and collaborative work environment.
Requirements
Text copied to clipboard!- Proven experience as a Restaurant General Manager or similar role.
- Strong leadership and management skills.
- Excellent communication and interpersonal abilities.
- Ability to work in a fast-paced environment.
- Strong problem-solving and decision-making skills.
- Knowledge of restaurant management software and POS systems.
- Understanding of financial management and budgeting.
- Ability to work flexible hours, including evenings and weekends.
- Strong organizational and multitasking abilities.
- Customer service-oriented with a passion for hospitality.
- Knowledge of health and safety regulations.
- Ability to handle stressful situations calmly and effectively.
- Experience in staff training and development.
- Strong attention to detail and commitment to quality.
- Ability to analyze data and make informed decisions.
- Proactive and results-driven mindset.
- Ability to build and maintain positive relationships with staff and customers.
- Strong negotiation and conflict resolution skills.
- Ability to adapt to changing circumstances and priorities.
- Bachelor's degree in Hospitality Management or related field preferred.
Potential interview questions
Text copied to clipboard!- Can you describe your experience managing a restaurant?
- How do you handle customer complaints?
- What strategies do you use to increase sales and profitability?
- How do you ensure high standards of food quality and safety?
- Can you provide an example of a time you resolved a conflict within your team?
- How do you manage and motivate your staff?
- What steps do you take to ensure compliance with health and safety regulations?
- How do you handle inventory management and ordering?
- Can you describe a successful marketing campaign you implemented?
- How do you stay updated on industry trends and best practices?
- What is your approach to financial management and budgeting?
- How do you prioritize tasks and manage your time effectively?
- Can you provide an example of a time you improved customer satisfaction?
- How do you handle stressful situations in the workplace?
- What is your approach to staff training and development?
- How do you ensure a positive and collaborative work environment?
- Can you describe a time you successfully implemented a cost control measure?
- How do you handle feedback from customers and staff?
- What is your approach to planning and executing special events?
- How do you ensure compliance with company policies and procedures?