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Title
Text copied to clipboard!Referral Coordinator
Description
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We are looking for a Referral Coordinator to join our healthcare team and play a vital role in managing patient referrals and ensuring seamless communication between patients, providers, and external specialists. The Referral Coordinator will be responsible for coordinating all aspects of the referral process, from receiving and processing referral requests to scheduling appointments and following up with patients and providers. This role requires strong organizational skills, attention to detail, and the ability to work in a fast-paced environment.
The ideal candidate will have experience in a healthcare setting, preferably in a medical office or clinic, and be familiar with medical terminology, insurance requirements, and electronic health records (EHR) systems. The Referral Coordinator must be able to communicate effectively with patients, physicians, and insurance companies to ensure that referrals are processed accurately and in a timely manner.
Key duties include verifying insurance coverage, obtaining prior authorizations, maintaining accurate referral logs, and ensuring that all documentation is complete and compliant with healthcare regulations. The Referral Coordinator will also be responsible for tracking referral outcomes and providing updates to the referring providers.
This position plays a critical role in enhancing patient care by ensuring that patients receive the necessary specialist services without unnecessary delays. The Referral Coordinator must be compassionate, patient-focused, and committed to delivering high-quality service.
If you are detail-oriented, have excellent communication skills, and are passionate about helping patients navigate the healthcare system, we encourage you to apply for this rewarding position.
Responsibilities
Text copied to clipboard!- Receive and process referral requests from providers
- Verify patient insurance coverage and referral requirements
- Obtain prior authorizations from insurance companies
- Schedule appointments with specialists and external providers
- Maintain accurate and up-to-date referral logs
- Follow up with patients and providers to ensure referral completion
- Communicate with patients regarding referral status and instructions
- Ensure compliance with HIPAA and other healthcare regulations
- Document all referral activities in the EHR system
- Track referral outcomes and report to referring providers
- Collaborate with clinical and administrative staff to streamline processes
- Resolve any issues or delays in the referral process
Requirements
Text copied to clipboard!- High school diploma or equivalent; associate degree preferred
- Experience in a healthcare or medical office setting
- Knowledge of medical terminology and insurance processes
- Proficiency with electronic health records (EHR) systems
- Strong organizational and time management skills
- Excellent verbal and written communication skills
- Ability to multitask and work in a fast-paced environment
- Attention to detail and accuracy
- Customer service-oriented with a patient-first attitude
- Familiarity with HIPAA and healthcare compliance standards
- Ability to work independently and as part of a team
- Problem-solving skills and adaptability
Potential interview questions
Text copied to clipboard!- Do you have experience working in a healthcare setting?
- Are you familiar with medical terminology and insurance requirements?
- What EHR systems have you used in the past?
- How do you handle high volumes of referrals and tight deadlines?
- Can you describe a time you resolved a referral issue?
- How do you ensure accuracy and compliance in your work?
- What strategies do you use to communicate effectively with patients?
- Are you comfortable obtaining prior authorizations from insurance companies?
- How do you prioritize tasks when managing multiple referrals?
- What motivates you to work in a patient-focused role?
