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Title
Text copied to clipboard!Reception Supervisor
Description
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We are looking for a dedicated and organized Reception Supervisor to join our team at a prestigious hotel. The ideal candidate will be responsible for overseeing the daily operations of the front desk, ensuring exceptional and efficient customer service. They will coordinate with other departments to ensure guest needs are met promptly and professionally. Additionally, the Reception Supervisor will be responsible for training and developing front desk staff, ensuring all procedures are followed correctly. The candidate is expected to have exceptional communication and leadership skills, as well as the ability to solve problems effectively. Previous experience in a hotel environment is highly valued, and a proactive approach to continuously improving the guest experience is required. If you are passionate about hospitality and have a proven track record of success in similar roles, we would love to meet you.
Responsibilities
Text copied to clipboard!- Oversee daily operations of the front desk.
- Ensure exceptional customer service.
- Coordinate with other hotel departments.
- Train and develop front desk staff.
- Effectively resolve issues.
- Maintain accurate records of daily activities.
- Implement continuous service improvements.
- Manage guest complaints professionally.
Requirements
Text copied to clipboard!- Previous experience in a hotel environment.
- Exceptional communication skills.
- Proven leadership ability.
- Ability to solve problems quickly.
- Knowledge of hotel management systems.
- Ability to work under pressure.
- Attention to detail.
- Availability to work flexible hours.
Potential interview questions
Text copied to clipboard!- What is your previous experience in supervisory roles?
- How do you handle guest complaints?
- What strategies do you use to motivate your team?
- How do you ensure efficiency in daily operations?
- Do you have experience with hotel management systems?
