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Title
Text copied to clipboard!Reception Manager
Description
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We are looking for a dedicated and experienced Reception Manager to lead and develop our front desk operations. As the Reception Manager, you will have overall responsibility for ensuring the reception runs efficiently and professionally. You will be the first point of contact for our visitors and clients, so excellent service and communication skills are essential.
In this role, you will lead a team of receptionists and ensure they have the support, training, and work environment needed to perform at their best. You will work closely with other departments to coordinate visits, meetings, and events, as well as handle administrative tasks such as scheduling, reporting, and budget tracking.
We are looking for someone with previous experience working in a reception or customer service environment, preferably in a leadership role. You are organized, solution-oriented, and have a natural ability to motivate and inspire others. You thrive in a dynamic environment where no two days are the same, and you can manage multiple tasks without losing attention to detail.
As a Reception Manager, you are a key part of our organization and contribute to creating a positive first impression for everyone who visits us. You are an ambassador for our brand and actively work to improve our procedures and elevate the level of service.
If you are a driven leader with a passion for service and want to help shape the future of our reception – this is the job for you!
Responsibilities
Text copied to clipboard!- Lead and coach the reception team
- Ensure high service levels at the front desk
- Plan and schedule staffing resources
- Coordinate visits and meetings with other departments
- Handle administrative tasks and reporting
- Develop and improve routines and processes
- Onboard and train new staff
- Follow up on customer satisfaction and handle feedback
- Collaborate with security and facility staff
- Manage office supply orders
Requirements
Text copied to clipboard!- Previous experience in reception or customer service
- Experience in team leadership is a plus
- Strong communication skills in English and Swedish
- Excellent service and interpersonal skills
- Ability to work independently and in a structured way
- Proficiency in Microsoft Office
- Flexibility and stress resilience
- Experience with scheduling and workforce planning
- Ability to multitask effectively
- Positive attitude and solution-oriented mindset
Potential interview questions
Text copied to clipboard!- What experience do you have leading a team?
- How do you handle stressful situations at the front desk?
- How do you ensure high customer satisfaction?
- Do you have experience with scheduling?
- How do you motivate your team?
- What IT systems have you worked with?
- How do you handle visitor complaints?
- What do you think is most important in a first impression?
- How do you work on improving procedures?
- How do you prioritize your tasks?
