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Title
Text copied to clipboard!Ramp Service Agent
Description
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We are looking for a dedicated and reliable Ramp Service Agent to join our airport operations team. As a Ramp Service Agent, you will play a crucial role in ensuring the safe, efficient, and timely handling of aircraft, baggage, and cargo. Your primary responsibilities will include loading and unloading baggage, cargo, and mail onto aircraft, operating ground support equipment, and ensuring compliance with safety regulations and airline procedures.
In this role, you will work closely with other airport personnel, including pilots, flight attendants, and ground crew, to coordinate aircraft servicing and turnaround activities. You will be responsible for guiding aircraft to and from gates, positioning and operating loading equipment, and performing routine inspections and maintenance checks on ground support equipment. Additionally, you will assist passengers with special needs, handle baggage claims, and ensure accurate baggage routing and delivery.
The ideal candidate will have excellent physical stamina, attention to detail, and the ability to work effectively in a fast-paced, outdoor environment under various weather conditions. You must be able to lift heavy items, follow strict safety protocols, and communicate clearly with team members and supervisors. Previous experience in airport operations, logistics, or a related field is preferred but not required, as comprehensive training will be provided.
As a Ramp Service Agent, you will be expected to maintain a professional appearance and demeanor at all times, representing our airline positively to passengers and airport personnel. You will also be responsible for reporting any safety hazards, equipment malfunctions, or operational issues promptly to supervisors to ensure a safe working environment.
This position offers opportunities for career advancement within the aviation industry, including supervisory and management roles. We value teamwork, reliability, and a commitment to safety and customer service excellence. If you are passionate about aviation, enjoy working outdoors, and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity.
Join our team and become an integral part of airport operations, contributing to the smooth and efficient functioning of air travel. Your dedication and hard work will directly impact passenger satisfaction and airline performance, making this a rewarding and fulfilling career choice.
Responsibilities
Text copied to clipboard!- Load and unload baggage, cargo, and mail onto aircraft safely and efficiently.
- Operate ground support equipment such as baggage carts, belt loaders, and pushback tractors.
- Guide aircraft to and from gates, ensuring safe and accurate positioning.
- Perform routine inspections and maintenance checks on ground support equipment.
- Assist passengers with special needs and handle baggage claims professionally.
- Ensure compliance with airline procedures, safety regulations, and airport policies.
- Report safety hazards, equipment malfunctions, or operational issues promptly to supervisors.
- Maintain a clean and organized ramp area to ensure operational efficiency.
Requirements
Text copied to clipboard!- High school diploma or equivalent education.
- Ability to lift heavy items (up to 70 pounds) and perform physically demanding tasks.
- Excellent communication and teamwork skills.
- Willingness to work outdoors in various weather conditions.
- Flexibility to work varied shifts, including weekends, holidays, and overtime as needed.
- Attention to detail and commitment to safety protocols.
- Valid driver's license with a clean driving record.
- Previous experience in airport operations or logistics preferred but not required.
Potential interview questions
Text copied to clipboard!- Can you describe your experience working in physically demanding roles?
- How do you ensure safety when operating heavy equipment?
- Are you comfortable working outdoors in various weather conditions?
- Describe a situation where you had to work quickly and efficiently under pressure.
- How do you handle communication and teamwork in a fast-paced environment?
