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Title
Text copied to clipboard!Patient Services Representative and Phlebotomist
Description
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We are looking for a Patient Services Representative and Phlebotomist to join our healthcare team. In this dual role, you will be responsible for delivering exceptional customer service to patients while also performing blood collection and specimen processing duties. You will be the first point of contact for patients, ensuring a welcoming and efficient experience from check-in to check-out. Your responsibilities will include verifying patient information, scheduling appointments, answering inquiries, and maintaining accurate records. As a phlebotomist, you will collect blood samples using proper techniques, label and process specimens, and ensure all safety and infection control protocols are followed. You will collaborate closely with medical staff to ensure timely and accurate specimen delivery to the laboratory. The ideal candidate is compassionate, detail-oriented, and able to multitask in a fast-paced environment. Strong communication skills and a commitment to patient confidentiality are essential. Previous experience in a healthcare setting and phlebotomy certification are preferred. This position offers the opportunity to make a meaningful impact on patient care while developing valuable clinical and administrative skills. If you are dedicated to providing excellent patient service and have a passion for healthcare, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Greet and assist patients upon arrival
- Verify patient identification and insurance information
- Schedule and confirm patient appointments
- Answer patient questions and provide information about services
- Collect blood and other specimens using proper phlebotomy techniques
- Label, process, and prepare specimens for laboratory analysis
- Maintain accurate and confidential patient records
- Follow safety and infection control protocols
- Communicate with healthcare providers regarding patient needs
- Assist with administrative tasks as needed
- Ensure a clean and organized work environment
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Phlebotomy certification preferred
- Previous experience in a healthcare or customer service role
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Attention to detail and strong organizational skills
- Knowledge of medical terminology and procedures
- Ability to handle sensitive and confidential information
- Basic computer skills
- Commitment to patient care and safety
Potential interview questions
Text copied to clipboard!- Do you have a current phlebotomy certification?
- Describe your experience working with patients in a healthcare setting.
- How do you handle stressful or busy situations?
- Are you comfortable performing blood draws on patients of all ages?
- What steps do you take to ensure patient confidentiality?
- How do you prioritize tasks when managing multiple responsibilities?
- Are you familiar with electronic medical records systems?
- What motivates you to work in healthcare?
- How do you ensure accuracy when labeling and processing specimens?
- Are you available to work flexible hours, including weekends?
