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Title
Text copied to clipboard!Patient Services Coordinator
Description
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We are looking for a dedicated and compassionate Patient Services Coordinator to join our healthcare team. The ideal candidate will be responsible for managing and coordinating patient services, ensuring a seamless and positive experience for all patients. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The Patient Services Coordinator will work closely with medical staff, patients, and their families to provide support and address any concerns or issues that may arise. Key responsibilities include scheduling appointments, managing patient records, handling billing and insurance inquiries, and providing general administrative support. The successful candidate will have a strong understanding of healthcare processes and regulations, as well as a commitment to delivering high-quality patient care. This position offers an opportunity to make a meaningful impact on the lives of patients and their families, while also contributing to the overall efficiency and effectiveness of our healthcare facility.
Responsibilities
Text copied to clipboard!- Schedule and confirm patient appointments.
- Manage patient records and ensure accuracy.
- Handle billing and insurance inquiries.
- Provide general administrative support to medical staff.
- Assist patients with completing necessary forms and documentation.
- Coordinate patient referrals and follow-up appointments.
- Address patient concerns and complaints in a timely manner.
- Ensure compliance with healthcare regulations and policies.
- Maintain a clean and organized work environment.
- Communicate effectively with patients, families, and medical staff.
- Assist with patient check-in and check-out processes.
- Monitor and manage patient wait times.
- Prepare and distribute patient information materials.
- Coordinate transportation and other patient services as needed.
- Assist with the implementation of patient care plans.
- Maintain confidentiality of patient information.
- Participate in staff meetings and training sessions.
- Provide support during medical emergencies.
- Assist with inventory management and ordering supplies.
- Perform other duties as assigned.
Requirements
Text copied to clipboard!- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Previous experience in a healthcare or medical office setting.
- Strong understanding of healthcare processes and regulations.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
- Attention to detail and strong organizational skills.
- Proficiency in Microsoft Office and healthcare management software.
- Ability to handle sensitive and confidential information.
- Strong problem-solving skills.
- Ability to work independently and as part of a team.
- Compassionate and patient-focused attitude.
- Ability to remain calm under pressure.
- Strong customer service skills.
- Knowledge of medical terminology.
- Ability to work flexible hours, including evenings and weekends.
- Strong time management skills.
- Ability to lift and move up to 25 pounds.
- CPR and First Aid certification preferred.
- Bilingual skills a plus.
- Commitment to continuous learning and professional development.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in a healthcare setting?
- How do you handle difficult or upset patients?
- What strategies do you use to manage multiple tasks and priorities?
- Can you provide an example of a time when you resolved a patient complaint?
- How do you ensure accuracy and confidentiality in managing patient records?
- What is your experience with healthcare management software?
- How do you stay updated on healthcare regulations and policies?
- Can you describe a time when you worked as part of a team to achieve a goal?
- How do you handle stressful situations or emergencies?
- What motivates you to work in the healthcare industry?