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Title
Text copied to clipboard!Patient Registration Clerk
Description
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We are looking for a dedicated and detail-oriented Patient Registration Clerk to join our healthcare team. The ideal candidate will be responsible for ensuring that all patient information is accurately recorded and maintained. This role is crucial in providing a seamless experience for patients as they enter our facility. The Patient Registration Clerk will greet patients, collect personal and insurance information, and ensure that all data is entered into our system accurately. This position requires excellent communication skills, a high level of organization, and the ability to handle sensitive information with confidentiality. The successful candidate will work closely with medical staff to ensure that patient records are up-to-date and that any issues are resolved promptly. This role is essential in maintaining the efficiency and effectiveness of our healthcare services. The Patient Registration Clerk will also be responsible for answering patient inquiries, scheduling appointments, and verifying insurance coverage. This position offers an excellent opportunity to work in a dynamic and supportive environment where you can make a significant impact on patient care. If you are passionate about healthcare and have a keen eye for detail, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Greet patients and visitors in a friendly and professional manner.
- Collect and verify patient information, including personal and insurance details.
- Enter patient data into the electronic health record (EHR) system accurately.
- Schedule patient appointments and manage the appointment calendar.
- Answer patient inquiries and provide information about services and procedures.
- Verify insurance coverage and obtain necessary authorizations.
- Maintain patient confidentiality and comply with HIPAA regulations.
- Assist with billing and coding as needed.
- Coordinate with medical staff to ensure patient records are up-to-date.
- Handle patient complaints and resolve issues promptly.
- Prepare and distribute patient forms and documentation.
- Ensure the waiting area is clean and organized.
- Assist with patient check-in and check-out processes.
- Monitor and manage patient flow to minimize wait times.
- Provide administrative support to the healthcare team as needed.
Requirements
Text copied to clipboard!- High school diploma or equivalent; additional education in healthcare administration is a plus.
- Previous experience in a healthcare setting preferred.
- Proficient in using electronic health record (EHR) systems.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to handle sensitive information with confidentiality.
- Knowledge of medical terminology and insurance processes.
- Ability to work in a fast-paced environment.
- Strong problem-solving skills.
- Customer service-oriented with a positive attitude.
- Ability to multitask and prioritize tasks effectively.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
- Flexibility to work various shifts, including evenings and weekends.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with electronic health record (EHR) systems?
- How do you ensure accuracy when entering patient information?
- Can you provide an example of how you handled a difficult patient situation?
- What steps do you take to maintain patient confidentiality?
- How do you prioritize tasks in a fast-paced environment?
- Can you describe your experience with insurance verification and authorizations?
- How do you handle multiple tasks and ensure they are completed on time?
- What strategies do you use to provide excellent customer service?
- Can you describe a time when you had to resolve a patient complaint?
- How do you stay organized and manage your time effectively?