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Title
Text copied to clipboard!Patient Coordinator
Description
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We are looking for a Patient Coordinator to join our healthcare team and serve as a key liaison between patients, medical staff, and administrative departments. The ideal candidate will be responsible for ensuring a smooth and efficient patient experience from initial contact through follow-up care. This role requires excellent communication skills, attention to detail, and a compassionate approach to patient service.
As a Patient Coordinator, you will manage appointment scheduling, patient registration, insurance verification, and medical record maintenance. You will also assist patients with understanding their treatment plans, coordinate with healthcare providers to ensure timely care, and provide administrative support to clinical staff. Your ability to multitask and maintain a calm, professional demeanor in a fast-paced environment will be essential to your success.
This position plays a vital role in enhancing patient satisfaction and supporting the overall efficiency of the healthcare facility. You will be expected to maintain confidentiality in accordance with HIPAA regulations and demonstrate a strong commitment to patient-centered care. Familiarity with electronic health records (EHR) systems and medical terminology is highly desirable.
We value individuals who are proactive, empathetic, and organized. If you are passionate about healthcare and enjoy helping others navigate the medical system, we encourage you to apply for this rewarding opportunity.
Responsibilities
Text copied to clipboard!- Schedule and confirm patient appointments
- Register new patients and update existing records
- Verify insurance coverage and obtain authorizations
- Coordinate communication between patients and medical staff
- Assist patients with understanding treatment plans and procedures
- Maintain accurate and confidential patient records
- Respond to patient inquiries via phone, email, or in person
- Ensure timely follow-up appointments and referrals
- Support clinical staff with administrative tasks
- Monitor patient flow and minimize wait times
- Handle billing and payment processing when necessary
- Ensure compliance with HIPAA and other healthcare regulations
Requirements
Text copied to clipboard!- High school diploma or equivalent; associate degree preferred
- 1-3 years of experience in a healthcare or customer service role
- Strong communication and interpersonal skills
- Proficiency in using electronic health records (EHR) systems
- Knowledge of medical terminology and insurance processes
- Ability to multitask and prioritize in a fast-paced environment
- Excellent organizational and time management skills
- Empathetic and patient-focused attitude
- Basic computer skills including MS Office
- Familiarity with HIPAA regulations
- Bilingual skills a plus
- Ability to work independently and as part of a team
Potential interview questions
Text copied to clipboard!- Do you have experience working in a healthcare setting?
- Are you familiar with electronic health record systems?
- How do you handle difficult or upset patients?
- Can you describe your experience with insurance verification?
- What strategies do you use to stay organized?
- Are you comfortable working in a fast-paced environment?
- Do you have any medical or administrative certifications?
- How do you ensure patient confidentiality?
- Are you available to work flexible hours if needed?
- What languages do you speak fluently?
