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Title
Text copied to clipboard!Patient Account Representative
Description
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We are looking for a Patient Account Representative to join our healthcare team. The Patient Account Representative plays a crucial role in managing patient accounts, ensuring accurate billing, and providing excellent customer service to patients regarding their financial responsibilities. This position requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment. The ideal candidate will be responsible for processing payments, resolving billing discrepancies, and assisting patients with questions about their accounts. They will also collaborate with insurance companies, healthcare providers, and other departments to ensure timely and accurate account resolution. The Patient Account Representative must maintain confidentiality and adhere to all healthcare regulations and policies. This role is essential in supporting the financial health of the organization while delivering a positive experience for patients. Key duties include reviewing patient accounts for accuracy, following up on unpaid balances, negotiating payment plans, and documenting all account activities. The successful candidate will demonstrate empathy, professionalism, and a commitment to helping patients navigate the complexities of healthcare billing. Experience with medical billing software and knowledge of insurance processes are highly desirable. The Patient Account Representative will also participate in ongoing training to stay current with industry changes and best practices. This position offers opportunities for growth within the healthcare administration field and requires a high level of integrity and customer service orientation.
Responsibilities
Text copied to clipboard!- Process and post patient payments accurately
- Review and resolve billing discrepancies
- Communicate with patients regarding account balances and payment options
- Collaborate with insurance companies to verify coverage and resolve claims
- Maintain detailed and accurate account records
- Negotiate payment plans with patients as needed
- Follow up on unpaid or overdue accounts
- Ensure compliance with healthcare regulations and privacy laws
- Assist with account audits and reporting
- Provide excellent customer service to patients and families
Requirements
Text copied to clipboard!- High school diploma or equivalent; associate degree preferred
- Experience in medical billing or healthcare administration
- Strong communication and interpersonal skills
- Attention to detail and organizational skills
- Proficiency with billing software and Microsoft Office
- Ability to handle sensitive information confidentially
- Knowledge of insurance processes and terminology
- Problem-solving skills and ability to resolve conflicts
- Ability to work independently and as part of a team
- Customer service experience in a healthcare setting
Potential interview questions
Text copied to clipboard!- What experience do you have with medical billing or patient accounts?
- How do you handle difficult conversations with patients about payments?
- Describe your experience working with insurance companies.
- What billing software are you familiar with?
- How do you ensure accuracy in your work?
- Can you provide an example of resolving a billing discrepancy?
- How do you prioritize tasks in a fast-paced environment?
- What steps do you take to maintain patient confidentiality?
- Describe a time you provided excellent customer service.
- Are you comfortable negotiating payment plans with patients?
