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Title
Text copied to clipboard!Parts Advisor
Description
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We are looking for a dedicated and knowledgeable Parts Advisor to join our team. As a Parts Advisor, you will play a crucial role in ensuring the smooth operation of our parts department by providing expert advice, managing inventory, and delivering exceptional customer service. Your primary responsibility will be to assist customers and technicians in identifying and sourcing the correct parts for their vehicles, ensuring timely and accurate delivery. This role requires a strong understanding of automotive parts, excellent communication skills, and the ability to work efficiently in a fast-paced environment.
In this position, you will be the go-to expert for all parts-related inquiries, whether from customers, service technicians, or other team members. You will maintain an organized inventory system, ensuring that all parts are readily available and accurately recorded. Additionally, you will build strong relationships with suppliers and vendors to negotiate the best prices and ensure the timely procurement of parts.
The ideal candidate will have a passion for the automotive industry, a keen eye for detail, and a commitment to providing outstanding service. You should be comfortable using inventory management software and have a solid understanding of vehicle systems and components. Previous experience in a similar role is highly desirable, but we are also open to training motivated individuals with a strong interest in the field.
If you are a proactive, customer-focused professional with a knack for problem-solving and a love for all things automotive, we encourage you to apply for this exciting opportunity. Join our team and help us deliver top-notch service to our customers while advancing your career in the automotive industry.
Responsibilities
Text copied to clipboard!- Assist customers and technicians in identifying and sourcing the correct parts.
- Maintain an organized and accurate inventory system.
- Build and maintain relationships with suppliers and vendors.
- Negotiate pricing and ensure timely procurement of parts.
- Provide expert advice on parts compatibility and usage.
- Process orders, returns, and warranty claims efficiently.
- Ensure parts are delivered to customers and technicians on time.
- Stay updated on new products and industry trends.
Requirements
Text copied to clipboard!- Strong knowledge of automotive parts and systems.
- Excellent communication and customer service skills.
- Proficiency in inventory management software.
- Ability to work in a fast-paced environment.
- Attention to detail and strong organizational skills.
- Previous experience in a similar role is preferred.
- Ability to lift and move heavy parts as needed.
- High school diploma or equivalent; additional certifications are a plus.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with automotive parts and inventory management?
- How do you handle a situation where a part is out of stock but urgently needed?
- What steps do you take to ensure accurate inventory records?
- How do you prioritize tasks in a busy parts department?
- Can you provide an example of a time you resolved a customer issue effectively?
