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Title
Text copied to clipboard!PABX System Administrator
Description
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We are looking for a skilled PABX System Administrator to oversee, maintain, and optimize our organization's Private Automatic Branch Exchange (PABX) telecommunication systems. The ideal candidate will be responsible for ensuring the smooth operation of all telephony services, including installation, configuration, troubleshooting, and upgrading of PABX hardware and software. This role requires a deep understanding of telecommunication protocols, system integration, and network infrastructure. The PABX System Administrator will work closely with IT and network teams to ensure seamless communication across the organization, provide technical support to end-users, and implement security measures to protect telephony data. Key responsibilities include monitoring system performance, managing user accounts and extensions, maintaining call routing and voicemail systems, and ensuring compliance with organizational policies and industry standards. The successful candidate will also be expected to document system configurations, develop disaster recovery plans, and stay updated with the latest advancements in telecommunication technologies. Strong analytical, problem-solving, and communication skills are essential, as is the ability to work independently and as part of a team. Experience with VoIP, SIP, and unified communications platforms is highly desirable. This position offers an excellent opportunity for professional growth in a dynamic and technology-driven environment.
Responsibilities
Text copied to clipboard!- Install, configure, and maintain PABX systems and related hardware.
- Monitor system performance and troubleshoot telephony issues.
- Manage user accounts, extensions, and call routing configurations.
- Provide technical support and training to end-users.
- Implement security measures to protect telephony data.
- Coordinate with IT and network teams for system integration.
- Document system configurations and maintenance activities.
- Develop and test disaster recovery and backup plans.
- Upgrade PABX software and hardware as needed.
- Ensure compliance with organizational policies and industry standards.
Requirements
Text copied to clipboard!- Bachelor’s degree in Information Technology, Telecommunications, or related field.
- Proven experience as a PABX System Administrator or similar role.
- Strong knowledge of telecommunication protocols (VoIP, SIP, etc.).
- Experience with PABX hardware and software installation and maintenance.
- Familiarity with network infrastructure and system integration.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal abilities.
- Ability to work independently and in a team environment.
- Attention to detail and organizational skills.
- Relevant certifications (e.g., Cisco, Avaya, Asterisk) are a plus.
Potential interview questions
Text copied to clipboard!- What experience do you have with PABX systems?
- Can you describe a challenging telephony issue you resolved?
- Which telecommunication protocols are you most familiar with?
- How do you ensure the security of telephony data?
- Describe your process for documenting system configurations.
- Have you worked with VoIP or unified communications platforms?
- How do you stay updated with advancements in telecommunication technology?
- What disaster recovery strategies have you implemented for PABX systems?
- How do you handle user support and training?
- What certifications do you hold relevant to this position?
