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Title
Text copied to clipboard!Online Social App Etiquette Specialist
Description
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We are looking for an Online Social App Etiquette Specialist to join our team and help maintain a positive and respectful environment on our social media platforms. The ideal candidate will have a deep understanding of social media dynamics, community management, and online behavior. You will be responsible for monitoring user interactions, providing guidance on appropriate conduct, and implementing policies to foster a welcoming and inclusive online community. Your role will involve collaborating with various departments to ensure that our social media presence aligns with our brand values and promotes a positive user experience. You will also be tasked with identifying and addressing any issues related to online harassment, bullying, or inappropriate content. The successful candidate will possess excellent communication skills, a keen eye for detail, and a proactive approach to problem-solving. You should be comfortable working in a fast-paced environment and be able to handle sensitive situations with tact and professionalism. If you are passionate about creating safe and respectful online spaces, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Monitor user interactions on social media platforms.
- Provide guidance on appropriate online conduct.
- Implement and enforce community guidelines and policies.
- Collaborate with various departments to align social media presence with brand values.
- Identify and address issues related to online harassment and bullying.
- Respond to user inquiries and concerns in a timely manner.
- Develop and deliver training sessions on social media etiquette.
- Analyze user behavior and provide insights to improve community management.
- Create and update documentation on social media policies and procedures.
- Stay up-to-date with the latest trends and best practices in social media etiquette.
- Foster a welcoming and inclusive online community.
- Handle sensitive situations with tact and professionalism.
- Report on community management metrics and performance.
- Assist in crisis management and communication strategies.
- Engage with users to build a positive and active community.
- Work with the legal team to ensure compliance with regulations.
- Develop strategies to prevent and mitigate negative online behavior.
- Coordinate with customer support to address user issues.
- Promote positive interactions and discourage negative behavior.
- Evaluate the effectiveness of community management initiatives.
Requirements
Text copied to clipboard!- Bachelor's degree in Communications, Marketing, or a related field.
- Proven experience in social media management or community management.
- Excellent communication and interpersonal skills.
- Strong understanding of social media platforms and online behavior.
- Ability to handle sensitive situations with tact and professionalism.
- Proactive approach to problem-solving.
- Attention to detail and strong organizational skills.
- Ability to work in a fast-paced environment.
- Experience with social media monitoring tools.
- Knowledge of online harassment and bullying prevention strategies.
- Ability to develop and deliver training sessions.
- Strong analytical skills and ability to provide insights.
- Familiarity with legal and compliance issues related to social media.
- Ability to collaborate with various departments.
- Experience in crisis management and communication.
- Passion for creating safe and respectful online spaces.
- Ability to develop and implement community guidelines and policies.
- Strong writing and documentation skills.
- Ability to engage with users and build a positive community.
- Experience in reporting on community management metrics.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with social media management?
- How do you handle sensitive situations on social media?
- What strategies do you use to prevent online harassment and bullying?
- Can you provide an example of a time you successfully managed a social media crisis?
- How do you stay up-to-date with the latest trends in social media etiquette?
- What tools do you use for social media monitoring?
- How do you ensure compliance with legal and regulatory requirements on social media?
- Can you describe a time when you had to enforce community guidelines?
- How do you engage with users to build a positive online community?
- What metrics do you use to evaluate the effectiveness of community management initiatives?
