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Title
Text copied to clipboard!Onboard Service Supervisor
Description
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We are looking for an experienced and customer-focused Onboard Service Supervisor to lead and manage the delivery of exceptional service experiences for passengers during travel. This role is critical in ensuring that all onboard services meet the highest standards of quality, safety, and customer satisfaction. The Onboard Service Supervisor will be responsible for supervising service staff, coordinating with other departments, and handling customer concerns in real-time to ensure a smooth and enjoyable journey for all passengers.
The ideal candidate will have a strong background in hospitality or transportation services, excellent leadership skills, and the ability to remain calm and professional under pressure. This position requires a proactive approach to problem-solving, a keen eye for detail, and a passion for delivering outstanding customer service. The Onboard Service Supervisor will also be responsible for training new staff, conducting performance evaluations, and ensuring compliance with all safety and operational protocols.
Key duties include overseeing food and beverage service, managing inventory and supplies, ensuring cleanliness and comfort in passenger areas, and addressing any service-related issues promptly. The supervisor will also liaise with ground operations and other departments to ensure seamless coordination before, during, and after each trip. Flexibility in working hours, including weekends and holidays, is essential, as is the ability to travel as needed.
This role offers an exciting opportunity to be part of a dynamic team that values excellence, teamwork, and continuous improvement. If you are passionate about customer service and have the skills to lead a team in a fast-paced environment, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Supervise onboard service staff and ensure high performance
- Coordinate food, beverage, and comfort services for passengers
- Ensure compliance with safety and hygiene standards
- Handle passenger complaints and resolve service issues
- Monitor inventory and manage supply levels
- Train and mentor new onboard service employees
- Conduct regular performance evaluations
- Collaborate with ground and operations teams
- Ensure timely and efficient service delivery
- Maintain cleanliness and order in passenger areas
Requirements
Text copied to clipboard!- Proven experience in hospitality or transportation services
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to work under pressure and handle emergencies
- Knowledge of safety and hygiene regulations
- Flexibility to work irregular hours and travel
- Customer-focused mindset with problem-solving skills
- High school diploma or equivalent; additional training preferred
- Proficiency in relevant software and reporting tools
- Attention to detail and organizational skills
Potential interview questions
Text copied to clipboard!- Do you have experience supervising service teams?
- How do you handle customer complaints during travel?
- Are you comfortable working irregular hours and weekends?
- Can you describe a time you resolved a service issue quickly?
- What safety protocols are you familiar with?
- How do you motivate your team in high-pressure situations?
- What is your approach to training new staff?
- How do you ensure service consistency across trips?
- Are you willing to travel frequently for work?
- What tools or systems have you used for inventory management?
