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Title
Text copied to clipboard!Night Auditor
Description
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We are looking for a diligent and detail-oriented Night Auditor to join our team. The Night Auditor will be responsible for overseeing the hotel’s financial operations during the night shift, ensuring that all transactions are accurately recorded and balanced. This role requires a strong understanding of accounting principles, excellent customer service skills, and the ability to work independently. The Night Auditor will also handle front desk duties, including check-ins and check-outs, responding to guest inquiries, and ensuring the safety and security of the hotel during the night. The ideal candidate will have previous experience in a similar role, strong problem-solving abilities, and a commitment to providing exceptional service to our guests. This position is crucial for maintaining the financial integrity of the hotel and ensuring a smooth transition between shifts. The Night Auditor will work closely with the day staff to ensure that all financial records are accurate and up-to-date. This role requires a high level of accuracy, attention to detail, and the ability to handle multiple tasks simultaneously. If you are a motivated individual with a passion for hospitality and a keen eye for detail, we encourage you to apply for this exciting opportunity.
Responsibilities
Text copied to clipboard!- Perform nightly accounting and financial reporting tasks.
- Reconcile daily revenue and expenses.
- Handle guest check-ins and check-outs.
- Respond to guest inquiries and resolve issues.
- Ensure the safety and security of the hotel during the night.
- Prepare and distribute daily reports to management.
- Monitor and manage the front desk operations.
- Assist with reservations and room assignments.
- Maintain accurate records of all transactions.
- Coordinate with housekeeping and maintenance staff.
- Handle emergency situations and follow hotel protocols.
- Ensure compliance with hotel policies and procedures.
- Provide exceptional customer service to all guests.
- Balance and audit all hotel accounts.
- Process and post daily charges and payments.
- Verify and adjust billing discrepancies.
- Prepare and submit end-of-shift reports.
- Assist with training and mentoring new staff.
- Maintain a clean and organized work area.
- Perform other duties as assigned by management.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience in a similar role preferred.
- Strong understanding of accounting principles.
- Excellent customer service skills.
- Ability to work independently and as part of a team.
- Strong problem-solving abilities.
- Attention to detail and high level of accuracy.
- Ability to handle multiple tasks simultaneously.
- Proficient in Microsoft Office and hotel management software.
- Strong communication and interpersonal skills.
- Ability to work overnight shifts, including weekends and holidays.
- Knowledge of hotel operations and procedures.
- Ability to handle cash and credit card transactions accurately.
- Strong organizational and time management skills.
- Ability to remain calm and professional in stressful situations.
- Commitment to providing exceptional service to guests.
- Ability to follow hotel policies and procedures.
- Strong work ethic and reliability.
- Ability to lift and carry up to 25 pounds.
- Willingness to undergo background checks and drug screening.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience as a Night Auditor?
- How do you ensure accuracy in your accounting tasks?
- How do you handle difficult or irate guests?
- Can you provide an example of a time you resolved a billing discrepancy?
- How do you prioritize your tasks during a busy shift?
- What steps do you take to ensure the security of the hotel during the night?
- How do you handle emergency situations?
- Can you describe a time you went above and beyond for a guest?
- How do you stay organized and manage your time effectively?
- What do you enjoy most about working in the hospitality industry?
- How do you handle working overnight shifts?
- Can you describe your experience with hotel management software?
- How do you ensure compliance with hotel policies and procedures?
- What strategies do you use to provide exceptional customer service?
- How do you handle multiple tasks simultaneously?
- Can you describe a time you worked as part of a team to achieve a goal?
- How do you stay motivated during long shifts?
- What do you think is the most important quality for a Night Auditor to have?
- How do you handle confidential information?
- Can you describe a time you trained or mentored a new staff member?
