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Title
Text copied to clipboard!Medical Scheduler
Description
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We are looking for a dedicated and detail-oriented Medical Scheduler to join our healthcare team. The ideal candidate will be responsible for coordinating and managing patient appointments, ensuring that all scheduling activities are conducted efficiently and effectively. This role requires excellent communication skills, as you will be interacting with patients, healthcare providers, and other staff members. You will need to be highly organized and capable of multitasking in a fast-paced environment. The Medical Scheduler will also be responsible for maintaining accurate records, handling patient inquiries, and ensuring that all appointments are scheduled in accordance with clinic policies and procedures. Additionally, you will be expected to handle any scheduling conflicts or issues that may arise, providing solutions that meet the needs of both patients and healthcare providers. This position plays a crucial role in ensuring that our clinic operates smoothly and that patients receive the care they need in a timely manner. If you are a proactive problem-solver with a passion for helping others, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Coordinate and schedule patient appointments.
- Maintain accurate and up-to-date patient records.
- Handle patient inquiries and provide information about appointment availability.
- Communicate with healthcare providers to confirm appointment details.
- Resolve scheduling conflicts and issues.
- Ensure compliance with clinic policies and procedures.
- Assist with patient check-in and check-out processes.
- Update and manage the clinic's scheduling system.
- Provide excellent customer service to patients and their families.
- Collaborate with other staff members to ensure smooth clinic operations.
- Prepare and distribute appointment reminders to patients.
- Verify patient insurance information and eligibility.
- Coordinate with external medical facilities for patient referrals.
- Monitor and manage appointment waitlists.
- Assist with administrative tasks as needed.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience in a medical scheduling or administrative role.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in using scheduling software and electronic health records (EHR) systems.
- Attention to detail and accuracy.
- Ability to handle sensitive and confidential information.
- Customer service-oriented with a friendly and professional demeanor.
- Problem-solving skills and the ability to handle scheduling conflicts.
- Knowledge of medical terminology and healthcare procedures.
- Ability to work in a fast-paced environment.
- Strong computer skills, including proficiency in Microsoft Office.
- Ability to work independently and as part of a team.
- Flexibility to work varying shifts, including evenings and weekends if needed.
- Bilingual skills (preferred but not required).
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in a medical scheduling role?
- How do you handle scheduling conflicts or issues?
- What scheduling software and EHR systems are you familiar with?
- How do you ensure accuracy and attention to detail in your work?
- Can you provide an example of a time when you provided excellent customer service?
- How do you prioritize tasks in a fast-paced environment?
- What steps do you take to maintain patient confidentiality?
- How do you handle difficult or upset patients?
- Are you comfortable working varying shifts, including evenings and weekends?
- What strategies do you use to stay organized and manage multiple tasks?