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Title
Text copied to clipboard!Loan Servicing Manager
Description
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We are looking for a Loan Servicing Manager to lead and oversee the daily operations of our loan servicing department. This role is critical in ensuring that all loan servicing activities are conducted efficiently, accurately, and in compliance with applicable laws and regulations. The ideal candidate will have a strong background in loan servicing, excellent leadership skills, and a deep understanding of financial regulations and customer service best practices.
As a Loan Servicing Manager, you will be responsible for managing a team of loan servicing specialists, developing and implementing servicing policies and procedures, and ensuring that all loan accounts are maintained properly throughout their lifecycle. You will work closely with other departments such as underwriting, collections, compliance, and customer service to ensure a seamless borrower experience and mitigate risk to the organization.
Key responsibilities include monitoring loan performance, managing escrow accounts, processing payments, handling customer inquiries, and ensuring timely and accurate reporting. You will also be expected to stay up to date with changes in lending regulations and industry best practices, and to train and mentor your team accordingly.
This position requires strong analytical skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. The successful candidate will be a proactive problem-solver with a commitment to delivering high-quality service to both internal and external stakeholders.
If you are passionate about financial services and have a proven track record in loan servicing management, we encourage you to apply and join our dynamic team.
Responsibilities
Text copied to clipboard!- Manage daily operations of the loan servicing department
- Ensure compliance with federal, state, and local lending regulations
- Oversee payment processing, escrow management, and account maintenance
- Develop and implement servicing policies and procedures
- Monitor loan performance and identify potential risks
- Respond to borrower inquiries and resolve issues promptly
- Collaborate with other departments to improve servicing processes
- Train, mentor, and evaluate loan servicing staff
- Prepare and review reports for internal and external stakeholders
- Ensure data accuracy and integrity in loan servicing systems
Requirements
Text copied to clipboard!- Bachelor’s degree in finance, business, or related field
- 5+ years of experience in loan servicing or financial operations
- 2+ years of supervisory or management experience
- Strong knowledge of lending regulations and compliance requirements
- Excellent communication and interpersonal skills
- Proficiency in loan servicing software and Microsoft Office Suite
- Strong analytical and problem-solving abilities
- Ability to manage multiple tasks and meet deadlines
- Attention to detail and commitment to accuracy
- Customer-focused mindset with a commitment to service excellence
Potential interview questions
Text copied to clipboard!- How many years of experience do you have in loan servicing?
- Have you managed a team before? If so, how many people?
- What loan servicing systems are you familiar with?
- How do you ensure compliance with lending regulations?
- Describe a time you resolved a complex borrower issue.
- What strategies do you use to train and motivate your team?
- How do you handle high-pressure situations or tight deadlines?
- What metrics do you use to evaluate loan servicing performance?
- Have you worked with escrow accounts before?
- What improvements have you implemented in previous servicing roles?
