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Title
Text copied to clipboard!Language Services Coordinator
Description
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We are looking for a Language Services Coordinator to oversee and manage language support operations for our organization. The Language Services Coordinator will be responsible for organizing translation and interpretation services, ensuring quality and consistency, and acting as a liaison between clients, linguists, and internal teams. This role requires excellent organizational skills, attention to detail, and the ability to work with people from diverse linguistic and cultural backgrounds. The ideal candidate will have experience in language services, project management, and customer service. Key duties include scheduling interpreters and translators, maintaining records, managing budgets, and ensuring compliance with industry standards. The coordinator will also be responsible for recruiting and onboarding new language professionals, providing training, and monitoring performance. Strong communication skills are essential, as the coordinator will interact with clients to assess their needs, provide quotes, and resolve any issues that arise. The Language Services Coordinator must be able to prioritize tasks, handle multiple projects simultaneously, and work effectively under pressure. Familiarity with translation management software and industry best practices is highly desirable. This position offers the opportunity to make a meaningful impact by facilitating communication and access to services for individuals with limited English proficiency. If you are passionate about languages, have strong organizational abilities, and enjoy working in a fast-paced environment, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Coordinate translation and interpretation services for clients
- Schedule and assign projects to linguists
- Maintain accurate records of language service requests
- Ensure quality and consistency of language deliverables
- Recruit, onboard, and train language professionals
- Communicate with clients to assess needs and provide quotes
- Monitor project progress and resolve issues
- Manage budgets and invoicing for language services
- Ensure compliance with industry standards and regulations
- Utilize translation management software and tools
- Prepare reports on service usage and performance
- Support continuous improvement initiatives
Requirements
Text copied to clipboard!- Bachelor’s degree in a relevant field or equivalent experience
- Experience in language services or project coordination
- Excellent organizational and multitasking skills
- Strong written and verbal communication abilities
- Attention to detail and accuracy
- Ability to work with diverse populations
- Proficiency with office and translation management software
- Customer service experience is a plus
- Ability to handle confidential information
- Problem-solving and conflict resolution skills
- Flexibility to adapt to changing priorities
- Knowledge of additional languages is an advantage
Potential interview questions
Text copied to clipboard!- What experience do you have coordinating language services?
- How do you ensure the quality of translation and interpretation?
- Describe a time you managed multiple projects simultaneously.
- What translation management tools have you used?
- How do you handle urgent or last-minute requests?
- What strategies do you use to recruit and retain language professionals?
- How do you resolve conflicts between clients and linguists?
- Describe your experience working with diverse populations.
- How do you manage budgets and invoicing for services?
- What motivates you to work in language services?
- How do you stay updated on industry best practices?
- Are you proficient in any additional languages?
