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Title
Text copied to clipboard!Knowledge Manager
Description
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We are looking for a Knowledge Manager to lead the development, implementation, and maintenance of knowledge management strategies and systems within our organization. The ideal candidate will be responsible for ensuring that critical information and institutional knowledge are effectively captured, organized, and made accessible to employees across departments. This role is essential in fostering a culture of continuous learning, collaboration, and innovation.
The Knowledge Manager will work closely with cross-functional teams to identify knowledge gaps, streamline information flows, and implement tools and processes that support knowledge sharing. They will also be responsible for maintaining knowledge repositories, developing training materials, and promoting best practices in knowledge management. The successful candidate will have a strong background in information science, organizational development, or a related field, and possess excellent communication and project management skills.
Key aspects of the role include designing and managing knowledge bases, facilitating communities of practice, and leveraging technology to enhance knowledge accessibility. The Knowledge Manager will also play a critical role in onboarding new employees by ensuring they have access to the information and resources needed to succeed. Additionally, they will evaluate the effectiveness of knowledge management initiatives and make data-driven recommendations for improvement.
This position requires a strategic thinker who can align knowledge management initiatives with business goals and drive organizational performance. The Knowledge Manager must be adept at change management and capable of influencing stakeholders at all levels. Experience with knowledge management platforms, content management systems, and collaboration tools is highly desirable.
If you are passionate about enabling people to work smarter and more efficiently through effective knowledge sharing, we encourage you to apply for this exciting opportunity.
Responsibilities
Text copied to clipboard!- Develop and implement knowledge management strategies and frameworks
- Maintain and improve knowledge repositories and databases
- Facilitate knowledge sharing across departments and teams
- Identify and address knowledge gaps within the organization
- Promote a culture of continuous learning and collaboration
- Train staff on knowledge management tools and best practices
- Evaluate the effectiveness of knowledge initiatives
- Support onboarding by providing access to key knowledge resources
- Collaborate with IT to optimize knowledge management systems
- Lead communities of practice and knowledge-sharing events
Requirements
Text copied to clipboard!- Bachelor’s degree in Information Science, Business, or related field
- 3+ years of experience in knowledge management or related role
- Strong understanding of knowledge management principles and tools
- Excellent communication and interpersonal skills
- Proficiency with content management and collaboration platforms
- Ability to manage multiple projects and priorities
- Experience in change management and stakeholder engagement
- Analytical mindset with problem-solving capabilities
- Familiarity with organizational development practices
- Strong attention to detail and organizational skills
Potential interview questions
Text copied to clipboard!- What experience do you have with knowledge management systems?
- How have you promoted knowledge sharing in previous roles?
- Can you describe a successful knowledge initiative you led?
- What tools or platforms have you used for content management?
- How do you measure the effectiveness of knowledge programs?
- Describe a time you identified and closed a knowledge gap.
- How do you encourage collaboration across departments?
- What strategies do you use to maintain up-to-date knowledge bases?
- How do you handle resistance to knowledge sharing?
- What role does technology play in your knowledge management approach?
