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Title
Text copied to clipboard!Junior Manager for Retail Digital Technology
Description
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We are looking for a dynamic and motivated Junior Manager for Retail Digital Technology to join our team. In this role, you will be responsible for overseeing and managing digital technology initiatives within our retail operations. You will work closely with various departments to ensure the seamless integration and optimization of digital tools and platforms that enhance the customer experience and streamline internal processes. Your primary focus will be on implementing and maintaining digital solutions that drive sales, improve customer engagement, and increase operational efficiency. You will also be responsible for staying up-to-date with the latest trends and advancements in retail technology, and for identifying opportunities to leverage these innovations to benefit our business. The ideal candidate will have a strong background in digital technology, excellent project management skills, and a passion for the retail industry. You should be a proactive problem solver with the ability to work independently and as part of a team. Strong communication and interpersonal skills are essential, as you will be collaborating with various stakeholders, including IT, marketing, sales, and customer service teams. Additionally, you will be responsible for training and supporting staff on the use of digital tools and platforms, and for providing ongoing technical support as needed. This is an exciting opportunity to play a key role in the digital transformation of our retail operations and to contribute to the success of our business.
Responsibilities
Text copied to clipboard!- Oversee the implementation and maintenance of digital technology solutions in retail operations.
- Collaborate with IT, marketing, sales, and customer service teams to ensure seamless integration of digital tools.
- Identify opportunities to leverage digital innovations to enhance customer experience and operational efficiency.
- Manage digital projects from conception to completion, ensuring timely delivery and within budget.
- Provide training and support to staff on the use of digital tools and platforms.
- Monitor and analyze the performance of digital solutions and make recommendations for improvements.
- Stay up-to-date with the latest trends and advancements in retail technology.
- Develop and maintain documentation for digital processes and systems.
- Ensure compliance with data security and privacy regulations.
- Troubleshoot and resolve technical issues related to digital tools and platforms.
- Coordinate with external vendors and service providers as needed.
- Prepare and present reports on digital initiatives and their impact on business performance.
- Assist in the development of digital marketing strategies and campaigns.
- Support the integration of e-commerce platforms with in-store operations.
- Conduct regular audits of digital systems to ensure optimal performance.
- Participate in cross-functional meetings to discuss and plan digital initiatives.
- Provide input on budget planning for digital technology investments.
- Evaluate and recommend new digital tools and platforms for adoption.
- Ensure a high level of customer satisfaction with digital interactions.
- Foster a culture of innovation and continuous improvement within the team.
Requirements
Text copied to clipboard!- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 1-3 years of experience in digital technology management, preferably in a retail environment.
- Strong project management skills with the ability to manage multiple projects simultaneously.
- Excellent problem-solving and analytical skills.
- Proficiency in digital tools and platforms, including e-commerce and CRM systems.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Knowledge of data security and privacy regulations.
- Experience with digital marketing strategies and tools.
- Familiarity with retail operations and customer service processes.
- Ability to train and support staff on digital tools and platforms.
- Strong attention to detail and organizational skills.
- Ability to stay up-to-date with the latest trends and advancements in digital technology.
- Experience with vendor management and coordination.
- Proficiency in Microsoft Office Suite and project management software.
- Ability to prepare and present reports to senior management.
- Strong customer service orientation.
- Ability to work in a fast-paced and dynamic environment.
- Willingness to travel as needed.
- Certification in project management (e.g., PMP) is a plus.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with managing digital technology projects in a retail environment?
- How do you stay current with the latest trends and advancements in retail technology?
- Can you provide an example of a digital initiative you implemented that improved customer experience?
- How do you approach troubleshooting and resolving technical issues with digital tools?
- What strategies do you use to ensure successful collaboration with cross-functional teams?
- Can you describe a time when you had to manage multiple digital projects simultaneously? How did you prioritize tasks?
- How do you ensure compliance with data security and privacy regulations in your digital initiatives?
- What is your experience with training and supporting staff on the use of digital tools and platforms?
- How do you measure the success of digital technology initiatives in a retail setting?
- Can you provide an example of how you leveraged digital innovations to drive sales or improve operational efficiency?
- What is your experience with digital marketing strategies and tools?
- How do you handle vendor management and coordination for digital technology solutions?
- Can you describe a challenging project you managed and how you overcame the obstacles?
- How do you ensure a high level of customer satisfaction with digital interactions?
- What is your approach to budget planning for digital technology investments?
- How do you foster a culture of innovation and continuous improvement within your team?
- What steps do you take to prepare and present reports on digital initiatives to senior management?
- How do you integrate e-commerce platforms with in-store operations?
- What is your experience with conducting audits of digital systems to ensure optimal performance?
- How do you handle feedback and suggestions from staff regarding digital tools and platforms?
