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Title
Text copied to clipboard!Junior Customer Insights Analyst
Description
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We are looking for a Junior Customer Insights Analyst to join our dynamic team and support our efforts in understanding customer behaviors, preferences, and market trends. In this role, you will work closely with senior analysts and cross-functional teams to collect, analyze, and interpret data that drives strategic business decisions. Your primary responsibility will be to assist in gathering customer feedback, conducting surveys, and analyzing data from various sources to provide actionable insights that enhance customer experience and business performance.
As a Junior Customer Insights Analyst, you will be expected to learn and utilize analytical tools and software to process large datasets, identify patterns, and present findings in a clear and concise manner. You will contribute to the development of customer segmentation models, track key performance indicators, and support the creation of reports and presentations for stakeholders. Your attention to detail, curiosity, and willingness to learn will be essential as you help uncover opportunities for growth and improvement.
You will also collaborate with marketing, sales, product, and customer service teams to ensure that customer insights are integrated into business strategies. This role offers a unique opportunity to develop your analytical skills, gain exposure to various business functions, and make a tangible impact on the organization’s success. We value individuals who are proactive, eager to learn, and passionate about understanding what drives customer satisfaction and loyalty.
If you are a recent graduate or have some experience in data analysis, market research, or a related field, and are looking to build a career in customer insights, we encourage you to apply. We offer a supportive environment, opportunities for professional growth, and the chance to work on meaningful projects that shape the future of our company.
Responsibilities
Text copied to clipboard!- Collect and analyze customer data from multiple sources
- Assist in designing and conducting customer surveys
- Support the development of customer segmentation models
- Prepare reports and presentations for stakeholders
- Monitor and track key customer metrics
- Collaborate with cross-functional teams to integrate insights
- Identify trends and patterns in customer behavior
- Maintain data accuracy and integrity
- Assist in competitive and market analysis
- Support senior analysts in various research projects
Requirements
Text copied to clipboard!- Bachelor’s degree in marketing, business, statistics, or related field
- Strong analytical and problem-solving skills
- Familiarity with data analysis tools (e.g., Excel, SPSS, Tableau)
- Excellent written and verbal communication skills
- Attention to detail and organizational skills
- Ability to work collaboratively in a team environment
- Basic understanding of market research methodologies
- Eagerness to learn and adapt to new challenges
- Time management and multitasking abilities
- Experience with survey tools is a plus
Potential interview questions
Text copied to clipboard!- What interests you about customer insights analysis?
- Describe your experience with data analysis tools.
- How do you ensure data accuracy in your work?
- Can you give an example of a project where you analyzed customer data?
- How do you prioritize tasks when working on multiple projects?
- What steps do you take to communicate complex findings to non-technical stakeholders?
- Describe a time you worked in a team to solve a problem.
- What methods do you use to gather customer feedback?
- How do you stay updated on market trends?
- Why do you want to work in this industry?
