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Title

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Jira Administrator

Description

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We are looking for a skilled Jira Administrator to join our team and take charge of managing and optimizing our Jira platform. As a Jira Administrator, you will play a critical role in ensuring that our teams can collaborate effectively and efficiently by maintaining a well-structured and user-friendly Jira environment. Your expertise will be essential in configuring workflows, managing permissions, and integrating Jira with other tools to meet the evolving needs of our organization. In this role, you will be responsible for the day-to-day administration of Jira, including creating and managing projects, customizing workflows, and troubleshooting issues. You will work closely with cross-functional teams to understand their requirements and translate them into Jira configurations that enhance productivity and collaboration. Additionally, you will provide training and support to users, ensuring they can leverage Jira to its full potential. The ideal candidate will have a strong background in Jira administration, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders. You should be proactive, detail-oriented, and passionate about improving processes and tools to drive organizational success. If you are looking for an opportunity to make a significant impact by optimizing a critical tool for a dynamic team, we encourage you to apply.

Responsibilities

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  • Administer and maintain the Jira platform, ensuring optimal performance and reliability.
  • Create and manage Jira projects, workflows, and custom fields to meet team requirements.
  • Configure user permissions and roles to ensure secure and appropriate access.
  • Integrate Jira with other tools and systems to streamline workflows.
  • Provide training and support to users, addressing questions and troubleshooting issues.
  • Monitor and analyze Jira usage to identify areas for improvement.
  • Develop and implement best practices for Jira administration and usage.
  • Collaborate with teams to gather requirements and translate them into Jira configurations.

Requirements

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  • Proven experience as a Jira Administrator or in a similar role.
  • Strong understanding of Jira workflows, permissions, and configurations.
  • Experience with Jira integrations and plugins, such as Confluence or Bitbucket.
  • Excellent problem-solving and troubleshooting skills.
  • Ability to communicate effectively with technical and non-technical stakeholders.
  • Familiarity with Agile methodologies and project management practices.
  • Proficiency in scripting or automation tools is a plus.
  • Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

Potential interview questions

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  • Can you describe your experience with configuring Jira workflows and permissions?
  • How have you integrated Jira with other tools in the past?
  • What steps do you take to troubleshoot performance issues in Jira?
  • Can you provide an example of a complex Jira project you managed?
  • How do you ensure that users are properly trained to use Jira effectively?
  • What strategies do you use to gather requirements from teams and implement them in Jira?
  • Have you worked with any Jira plugins or add-ons? If so, which ones?
  • How do you stay updated on the latest Jira features and best practices?