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Title
Text copied to clipboard!IT Support Engineer
Description
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We are looking for an IT Support Engineer to join our dynamic technology team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. The IT Support Engineer will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. This role requires excellent problem-solving skills, a strong understanding of computer systems, and the ability to communicate technical information to non-technical users.
As an IT Support Engineer, you will be the first point of contact for internal users experiencing technical issues. You will be expected to manage and resolve support tickets in a timely manner, escalate complex issues to higher-level support teams, and maintain accurate documentation of issues and resolutions. You will also assist in the setup, configuration, and maintenance of IT equipment and software, ensuring that all systems are running efficiently and securely.
In addition to day-to-day support tasks, you will participate in IT projects, such as system upgrades, migrations, and deployments. You will work closely with other IT professionals to ensure the stability and security of the organization's IT infrastructure. A proactive attitude, attention to detail, and a commitment to continuous learning are essential for success in this role.
This position offers an excellent opportunity to grow your technical skills and advance your career in a fast-paced and supportive environment. If you are passionate about technology and enjoy helping others solve problems, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Provide first-level technical support to end-users
- Diagnose and resolve hardware and software issues
- Install, configure, and maintain computer systems and applications
- Monitor and maintain IT infrastructure and networks
- Document technical issues and solutions in the ticketing system
- Assist with IT asset management and inventory tracking
- Support onboarding and offboarding of employees
- Collaborate with other IT team members on projects and escalations
- Ensure compliance with IT policies and procedures
- Provide training and guidance to users on IT tools and best practices
Requirements
Text copied to clipboard!- Bachelor’s degree in Computer Science, Information Technology, or related field
- 1-3 years of experience in IT support or help desk role
- Strong knowledge of Windows and macOS operating systems
- Familiarity with networking concepts and troubleshooting
- Experience with Microsoft Office 365 and common business applications
- Excellent communication and interpersonal skills
- Ability to prioritize and manage multiple tasks effectively
- Strong problem-solving and analytical skills
- Customer-focused mindset with a positive attitude
- Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus
Potential interview questions
Text copied to clipboard!- What experience do you have in IT support roles?
- How do you approach troubleshooting a technical issue?
- Can you describe a time you resolved a complex IT problem?
- What operating systems are you most comfortable working with?
- How do you handle multiple support requests at once?
- What IT certifications do you currently hold?
- Have you worked with ticketing systems before? Which ones?
- How do you stay updated with the latest technology trends?
- Describe your experience with network troubleshooting.
- What steps do you take to ensure data security in your work?
