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Title
Text copied to clipboard!IT Operations Manager
Description
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We are looking for an experienced IT Operations Manager to oversee and manage our organization’s IT infrastructure and daily technology operations. This role is critical in ensuring the stability, security, and efficiency of our IT systems and services. The ideal candidate will have a strong background in IT systems administration, network management, and team leadership.
As the IT Operations Manager, you will be responsible for leading a team of IT professionals, managing system performance, and ensuring the availability of critical business applications. You will work closely with other departments to align IT services with business needs and support strategic initiatives. Your role will also involve developing and implementing IT policies, procedures, and best practices to enhance operational efficiency and security.
Key responsibilities include overseeing server and network infrastructure, managing cloud services, ensuring data backup and disaster recovery plans are in place, and maintaining compliance with industry standards and regulations. You will also be expected to manage vendor relationships, negotiate contracts, and monitor service level agreements (SLAs).
The successful candidate will possess excellent problem-solving skills, strong communication abilities, and a proactive approach to managing IT operations. You should be comfortable working in a fast-paced environment and capable of handling multiple priorities simultaneously. A deep understanding of ITIL practices, cybersecurity principles, and emerging technologies is essential.
This is a leadership role that requires a strategic mindset and the ability to drive continuous improvement in IT operations. If you are passionate about technology and have a proven track record of managing IT systems and teams effectively, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Manage and oversee daily IT operations and infrastructure
- Lead and mentor a team of IT professionals
- Ensure system availability, performance, and security
- Develop and implement IT policies and procedures
- Manage cloud services and on-premise systems
- Coordinate disaster recovery and data backup strategies
- Monitor and maintain network and server performance
- Ensure compliance with industry regulations and standards
- Collaborate with other departments to support business goals
- Manage vendor relationships and service contracts
- Track and report on IT metrics and KPIs
- Stay updated on emerging technologies and trends
Requirements
Text copied to clipboard!- Bachelor’s degree in Computer Science, Information Technology, or related field
- 5+ years of experience in IT operations or systems administration
- 2+ years in a leadership or managerial role
- Strong knowledge of network and server infrastructure
- Experience with cloud platforms such as AWS or Azure
- Familiarity with ITIL practices and service management
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal abilities
- Ability to manage multiple projects and priorities
- Knowledge of cybersecurity principles and best practices
- Experience with disaster recovery planning
- Certifications such as ITIL, CompTIA, or PMP are a plus
Potential interview questions
Text copied to clipboard!- Can you describe your experience managing IT infrastructure?
- How do you ensure system uptime and reliability?
- What is your approach to leading and mentoring IT teams?
- How do you handle IT incidents and service disruptions?
- What cloud platforms have you worked with?
- How do you stay current with emerging technologies?
- Can you provide an example of a successful IT project you led?
- How do you manage vendor relationships and contracts?
- What tools do you use for monitoring IT performance?
- How do you ensure compliance with IT regulations?
- What is your experience with disaster recovery planning?
- How do you align IT operations with business objectives?
