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Title
Text copied to clipboard!IT Assistant
Description
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We are looking for a dedicated IT Assistant to support our IT team and assist our employees with technical challenges. As an IT Assistant, you will be the first point of contact for technical questions and issues within our organization. You will help our employees use hardware and software effectively, resolve technical problems, and ensure that all IT systems run smoothly. Your role is crucial in maintaining employee productivity and satisfaction.
In this position, you will work closely with our IT team to ensure all technical requirements are met. You will assist in installing new software, maintaining hardware, and managing user accounts. Additionally, you will document technical issues and solutions to handle future inquiries more efficiently.
You should have basic knowledge in IT and enjoy helping others. Patience, communication skills, and a solution-oriented mindset are essential for success in this role. You should be able to explain technical concepts clearly and remain calm and professional under pressure.
We offer you a varied role in a dynamic environment where you can further develop your technical skills and gain valuable experience. You will have the opportunity to participate in internal training sessions and continuously expand your knowledge. Our company places great emphasis on teamwork, mutual support, and a positive working atmosphere.
If you have a passion for technology and enjoy helping others overcome technical challenges, we look forward to your application. Join our team and help ensure our IT infrastructure remains reliable and efficient at all times.
Responsibilities
Text copied to clipboard!- Supporting employees with technical issues and questions
- Installing and configuring hardware and software
- Maintaining and servicing IT equipment
- Managing user accounts and access rights
- Documenting technical issues and solutions
- Collaborating with the IT team to improve IT infrastructure
- Performing regular system checks and updates
- Assisting in conducting IT training sessions
- Creating user manuals and support materials
- Monitoring and reporting security issues
Requirements
Text copied to clipboard!- Basic knowledge in IT and technology
- Good communication and problem-solving skills
- Patience and ability to explain technical concepts clearly
- Team-oriented and reliable
- Willingness for continuous learning
- Experience with common operating systems and software
- Flexibility and resilience
- Good written and spoken German language skills
Potential interview questions
Text copied to clipboard!- What experience do you have in IT support?
- How do you approach a technical issue you cannot immediately solve?
- Which operating systems and software are you most familiar with?
- How do you explain complex technical concepts to a non-technical user?
- How do you stay updated on new technologies and developments?
- Describe a situation where you had to solve a technical issue under pressure.
