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Title
Text copied to clipboard!Inflight Services Manager
Description
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We are looking for an experienced Inflight Services Manager to lead and oversee all aspects of inflight service delivery and cabin crew management. The Inflight Services Manager is responsible for ensuring the highest standards of customer service, safety, and regulatory compliance are consistently met on all flights. This role involves supervising cabin crew teams, developing and implementing service procedures, and collaborating with various departments to enhance the passenger experience. The ideal candidate will have a strong background in airline operations, exceptional leadership skills, and a passion for delivering outstanding customer service. Key responsibilities include managing crew rosters, conducting performance evaluations, handling passenger feedback, and ensuring all safety protocols are followed. The Inflight Services Manager will also be tasked with organizing training sessions, monitoring service quality, and implementing new initiatives to improve efficiency and satisfaction. This position requires excellent communication skills, attention to detail, and the ability to remain calm and effective under pressure. The successful candidate will play a crucial role in maintaining the airline’s reputation for excellence and ensuring that every passenger enjoys a safe, comfortable, and memorable journey.
Responsibilities
Text copied to clipboard!- Supervise and manage cabin crew teams during flights
- Ensure compliance with safety and regulatory standards
- Develop and implement inflight service procedures
- Conduct performance evaluations and provide feedback
- Handle passenger complaints and feedback
- Coordinate with other departments to enhance service delivery
- Organize and oversee crew training programs
- Monitor and maintain service quality standards
- Manage crew schedules and rosters
- Implement new service initiatives and improvements
Requirements
Text copied to clipboard!- Bachelor’s degree or equivalent experience in aviation or hospitality
- Proven experience in airline or inflight services management
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- In-depth knowledge of safety and regulatory requirements
- Ability to handle stressful situations calmly and effectively
- Attention to detail and organizational skills
- Flexibility to work irregular hours and travel as needed
- Proficiency in relevant software and reporting tools
- Customer-focused mindset with problem-solving abilities
Potential interview questions
Text copied to clipboard!- What experience do you have managing cabin crew or inflight services?
- How do you ensure compliance with safety regulations?
- Describe a time you handled a difficult passenger situation.
- What strategies do you use to motivate and lead a team?
- How do you monitor and improve service quality?
- Are you comfortable working irregular hours and traveling frequently?
- How do you handle feedback from passengers and crew?
- What training programs have you implemented or managed?
- How do you stay updated on industry regulations and best practices?
- What software or tools are you proficient in for managing crew operations?
