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Title
Text copied to clipboard!Inflight Service Supervisor
Description
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We are looking for an experienced and dedicated Inflight Service Supervisor to join our team. The ideal candidate will be responsible for overseeing the inflight service operations, ensuring that all service standards are met, and that passengers have a pleasant and comfortable experience. This role requires a strong leader who can manage a team of flight attendants, coordinate with other departments, and handle any issues that arise during flights. The Inflight Service Supervisor will also be responsible for training new staff, conducting performance evaluations, and implementing service improvements. The successful candidate will have excellent communication skills, a keen eye for detail, and the ability to remain calm under pressure. This is a dynamic and fast-paced role that requires a proactive and customer-focused approach. If you have a passion for aviation and a commitment to delivering exceptional service, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Oversee inflight service operations and ensure compliance with company standards.
- Manage and support a team of flight attendants.
- Coordinate with other departments to ensure smooth operations.
- Handle passenger complaints and resolve issues promptly.
- Conduct pre-flight briefings and post-flight debriefings.
- Monitor and evaluate the performance of inflight staff.
- Implement service improvements and new procedures.
- Ensure compliance with safety regulations and protocols.
- Maintain accurate records of inflight service activities.
- Assist in the recruitment and training of new staff.
- Develop and update training materials and manuals.
- Conduct regular performance evaluations and provide feedback.
- Ensure the availability of necessary supplies and equipment.
- Monitor and manage inflight service budgets.
- Coordinate with catering services to ensure quality and timely delivery.
- Ensure that all inflight service equipment is properly maintained.
- Develop and implement customer service initiatives.
- Handle emergency situations and provide leadership during crises.
- Ensure that all inflight service staff adhere to uniform and grooming standards.
- Stay updated on industry trends and best practices.
Requirements
Text copied to clipboard!- Bachelor's degree in Hospitality, Aviation Management, or related field.
- Minimum of 5 years of experience in inflight service or a related field.
- Proven leadership and team management skills.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to remain calm and composed under pressure.
- Knowledge of safety regulations and protocols.
- Proficiency in Microsoft Office Suite.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Strong organizational and time management skills.
- Attention to detail and a commitment to quality.
- Customer-focused with a passion for service excellence.
- Ability to handle multiple tasks and prioritize effectively.
- Experience in training and development.
- Strong analytical and reporting skills.
- Ability to travel as required.
- Fluency in multiple languages is a plus.
- Knowledge of inflight service equipment and supplies.
- Ability to handle confidential information with discretion.
- Strong understanding of cultural sensitivities and diversity.
Potential interview questions
Text copied to clipboard!- Can you describe your experience in inflight service management?
- How do you handle difficult passengers or complaints?
- What strategies do you use to motivate and manage your team?
- Can you provide an example of a time when you implemented a service improvement?
- How do you ensure compliance with safety regulations?
- What steps do you take to prepare for a flight?
- How do you handle emergency situations during a flight?
- Can you describe a time when you had to resolve a conflict between team members?
- What is your approach to training new staff?
- How do you stay updated on industry trends and best practices?
- Can you provide an example of a time when you had to make a quick decision under pressure?
- How do you ensure that all inflight service standards are met?
- What do you think are the most important qualities for an Inflight Service Supervisor?
- How do you manage your time and prioritize tasks?
- Can you describe a time when you had to handle a budget for inflight services?
- How do you ensure that all necessary supplies and equipment are available for a flight?
- What is your approach to conducting performance evaluations?
- How do you handle feedback from passengers and staff?
- Can you describe a time when you had to coordinate with other departments to resolve an issue?
- What do you enjoy most about working in inflight service?
