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Title
Text copied to clipboard!InFlight Service Director
Description
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We are looking for an experienced and dynamic InFlight Service Director to lead and manage our in-flight service team. The ideal candidate will have a strong background in customer service, team leadership, and operational management within the airline industry. As the InFlight Service Director, you will be responsible for ensuring the highest standards of service and safety are maintained on all flights. You will work closely with other departments to develop and implement service protocols, training programs, and performance metrics. Your role will also involve managing budgets, overseeing inventory, and ensuring compliance with all regulatory requirements. The successful candidate will possess excellent communication and interpersonal skills, a keen eye for detail, and the ability to handle high-pressure situations with grace and efficiency. This is a key leadership position that requires a proactive and strategic approach to enhance the overall passenger experience and drive continuous improvement in service delivery. If you are passionate about aviation and have a proven track record in managing in-flight services, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Oversee the daily operations of in-flight services.
- Develop and implement service protocols and standards.
- Manage and train in-flight service staff.
- Ensure compliance with safety and regulatory requirements.
- Monitor and manage budgets and expenditures.
- Oversee inventory and supply chain for in-flight services.
- Collaborate with other departments to enhance passenger experience.
- Handle passenger complaints and feedback effectively.
- Conduct regular performance reviews and provide feedback.
- Develop and implement training programs for staff.
- Ensure high standards of cleanliness and hygiene are maintained.
- Coordinate with catering services to ensure quality and timely delivery.
- Monitor and analyze service performance metrics.
- Implement strategies for continuous improvement in service delivery.
- Ensure effective communication within the in-flight service team.
- Manage emergency situations and ensure passenger safety.
- Stay updated with industry trends and best practices.
- Prepare and present reports to senior management.
- Foster a positive and collaborative work environment.
- Ensure all in-flight service equipment is maintained and operational.
Requirements
Text copied to clipboard!- Bachelor's degree in Hospitality, Business Administration, or related field.
- Minimum of 5 years of experience in in-flight services or a similar role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to handle high-pressure situations effectively.
- Strong organizational and multitasking abilities.
- Knowledge of safety and regulatory requirements in the airline industry.
- Proficiency in budget management and financial planning.
- Experience in developing and implementing training programs.
- Strong problem-solving and decision-making skills.
- Attention to detail and a commitment to high standards of service.
- Ability to work flexible hours, including weekends and holidays.
- Proficiency in using relevant software and technology.
- Strong customer service orientation.
- Ability to travel as required.
- Fluency in multiple languages is a plus.
- Experience in managing inventory and supply chains.
- Knowledge of catering and food service management.
- Ability to analyze and interpret performance metrics.
- Commitment to continuous improvement and innovation.
Potential interview questions
Text copied to clipboard!- Can you describe your experience in managing in-flight services?
- How do you handle high-pressure situations and ensure passenger satisfaction?
- What strategies do you use to develop and implement service protocols?
- Can you provide an example of how you managed a difficult passenger complaint?
- How do you ensure compliance with safety and regulatory requirements?
- What is your approach to team management and staff training?
- How do you manage budgets and control expenditures in your role?
- Can you describe a time when you implemented a successful service improvement initiative?
- How do you stay updated with industry trends and best practices?
- What steps do you take to ensure effective communication within your team?
- How do you handle emergency situations on board?
- What is your experience with managing inventory and supply chains?
- How do you ensure high standards of cleanliness and hygiene are maintained?
- Can you describe your experience with catering and food service management?
- How do you analyze and interpret service performance metrics?
- What is your approach to handling feedback and performance reviews?
- How do you foster a positive and collaborative work environment?
- What role does technology play in your management of in-flight services?
- How do you balance operational efficiency with high standards of service?
- What motivates you to work in the airline industry?
