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Title
Text copied to clipboard!InFlight Service Manager
Description
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We are looking for an experienced and customer-focused InFlight Service Manager to lead and supervise the cabin crew team, ensuring the highest standards of in-flight service and passenger satisfaction. This role is critical in maintaining the airline’s reputation for excellence and safety. The ideal candidate will have strong leadership skills, a deep understanding of airline operations, and a passion for delivering exceptional customer experiences.
As an InFlight Service Manager, you will be responsible for overseeing all aspects of cabin service during flights, including managing the crew, handling passenger concerns, and ensuring compliance with safety regulations. You will work closely with flight attendants to maintain a professional and welcoming environment on board. Your role will also involve training and mentoring new crew members, conducting performance evaluations, and implementing service improvements based on passenger feedback.
You must be able to remain calm under pressure, make quick decisions in emergency situations, and demonstrate excellent communication and interpersonal skills. A strong background in aviation and customer service is essential, along with the ability to lead by example and foster a team-oriented culture.
This is a dynamic and rewarding position that offers the opportunity to travel, meet people from diverse backgrounds, and play a key role in shaping the passenger experience. If you are passionate about aviation and committed to excellence in service, we invite you to apply for this exciting opportunity.
Responsibilities
Text copied to clipboard!- Supervise and coordinate cabin crew activities during flights
- Ensure compliance with safety and regulatory standards
- Deliver exceptional customer service to passengers
- Handle passenger complaints and resolve issues promptly
- Conduct pre-flight briefings and post-flight evaluations
- Train and mentor new flight attendants
- Monitor and evaluate crew performance
- Implement service improvements based on feedback
- Collaborate with ground and flight operations teams
- Maintain accurate reports and documentation
Requirements
Text copied to clipboard!- Proven experience as a flight attendant or cabin crew supervisor
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- In-depth knowledge of airline safety procedures
- Ability to remain calm and decisive under pressure
- Customer-focused mindset with attention to detail
- Fluency in English; additional languages a plus
- Willingness to travel frequently and work irregular hours
- Certification in aviation safety and first aid
- High school diploma or equivalent; degree preferred
Potential interview questions
Text copied to clipboard!- What experience do you have managing cabin crew?
- How do you handle difficult passenger situations?
- Describe a time you improved in-flight service quality.
- How do you ensure compliance with safety regulations?
- What leadership style do you use with your team?
- How do you stay updated on airline industry standards?
- Are you comfortable working long and irregular hours?
- What languages do you speak fluently?
- How do you motivate your team during long flights?
- What steps do you take to resolve crew conflicts?