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Title

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Implementation Manager

Description

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We are looking for an experienced Implementation Manager to lead and coordinate the implementation of strategic projects within our organization. The ideal candidate will have a strong background in project management, cross-functional coordination, and the deployment of technical or organizational solutions. They will play a key role in planning, executing, and monitoring projects to ensure their success within defined timelines and budgets. The Implementation Manager will work closely with technical, business, and operational teams to ensure that client requirements and company objectives are met. They will also be responsible for identifying potential risks, proposing mitigation strategies, and ensuring smooth communication among all stakeholders. This position requires excellent analytical skills, a strong results-oriented mindset, and the ability to manage multiple projects simultaneously. The candidate must also demonstrate leadership, rigor, and adaptability in a constantly evolving environment. Responsibilities include defining project plans, managing resources, tracking performance indicators, training end users, and conducting post-implementation evaluations. A deep understanding of project management methodologies (Agile, Waterfall, etc.) is essential. This role is critical to the success of the company’s strategic initiatives and to improving overall operational efficiency.

Responsibilities

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  • Plan and coordinate implementation projects
  • Ensure communication between internal teams and clients
  • Manage project resources and timelines
  • Identify and mitigate implementation risks
  • Oversee testing and solution validation
  • Train end users and provide initial support
  • Track project performance indicators
  • Document processes and outcomes
  • Ensure post-implementation client satisfaction
  • Collaborate with stakeholders to improve processes

Requirements

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  • Degree in project management, IT, or related field
  • Proven experience in implementation project management
  • Excellent communication and organizational skills
  • Proficiency in project management tools (Jira, MS Project, etc.)
  • Knowledge of Agile and Waterfall methodologies
  • Ability to work under pressure and meet deadlines
  • Analytical and problem-solving skills
  • Leadership and team spirit
  • Fluency in French and English
  • Willingness to travel occasionally

Potential interview questions

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  • What is your experience in implementation project management?
  • How do you handle conflicts between stakeholders?
  • Which project management tools have you used?
  • Have you worked with Agile methodologies before?
  • How do you ensure end-user training?
  • How do you measure project success?
  • What is your approach to managing multiple projects?
  • How do you communicate risks to leadership?
  • Do you have experience in our industry?
  • Are you available for business travel?