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Title
Text copied to clipboard!HR and Quality Assurance Manager
Description
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We are looking for an HR and Quality Assurance Manager to join our organization and lead both human resources and quality assurance functions. This role is responsible for developing and implementing HR strategies and initiatives aligned with the overall business strategy, as well as establishing and maintaining quality standards across all departments. The ideal candidate will have a strong background in both HR management and quality assurance, with the ability to balance employee needs and organizational objectives while ensuring compliance with industry regulations and best practices.
As the HR and Quality Assurance Manager, you will oversee recruitment, onboarding, employee relations, performance management, and training programs. You will also be responsible for designing and implementing quality assurance processes, conducting audits, and driving continuous improvement initiatives. Collaboration with department heads and senior management is essential to ensure that HR policies and quality standards support the company’s mission and goals.
You will monitor key HR metrics, such as turnover rates and employee satisfaction, and analyze quality data to identify trends and areas for improvement. The role requires excellent communication, leadership, and problem-solving skills, as well as the ability to handle sensitive situations with professionalism and discretion. You will also be expected to stay up-to-date with changes in labor laws, industry standards, and quality management methodologies.
The successful candidate will have experience managing teams, developing and delivering training, and implementing quality management systems such as ISO or Six Sigma. You should be comfortable working in a fast-paced environment and able to adapt to changing priorities. This is a key leadership position that offers the opportunity to make a significant impact on both employee experience and product/service quality within the organization.
Responsibilities
Text copied to clipboard!- Develop and implement HR strategies and initiatives aligned with business objectives
- Oversee recruitment, onboarding, and employee retention programs
- Manage performance appraisal systems and employee development plans
- Ensure compliance with labor laws and company policies
- Design and implement quality assurance processes and standards
- Conduct internal audits and monitor compliance with quality standards
- Lead continuous improvement initiatives across departments
- Analyze HR and quality metrics to identify trends and areas for improvement
- Collaborate with department heads to support organizational goals
- Resolve employee relations issues and provide guidance to management
- Develop and deliver training programs for staff
- Prepare reports for senior management on HR and quality performance
Requirements
Text copied to clipboard!- Bachelor’s degree in Human Resources, Business Administration, or related field
- Proven experience in HR management and quality assurance roles
- Strong knowledge of labor laws and HR best practices
- Experience with quality management systems (e.g., ISO, Six Sigma)
- Excellent leadership and team management skills
- Strong analytical and problem-solving abilities
- Outstanding communication and interpersonal skills
- Ability to handle confidential and sensitive information
- Proficiency in HRIS and quality management software
- Certification in HR or quality management is a plus
- Ability to work in a fast-paced and dynamic environment
- Attention to detail and commitment to excellence
Potential interview questions
Text copied to clipboard!- Can you describe your experience managing both HR and quality assurance functions?
- What strategies have you used to improve employee engagement and retention?
- How do you ensure compliance with labor laws and quality standards?
- Describe a time you led a successful continuous improvement initiative.
- What quality management systems are you familiar with?
- How do you handle conflicts between employees or departments?
- What metrics do you use to measure HR and quality performance?
- How do you stay updated with changes in HR and quality regulations?
- Describe your approach to training and development.
- What challenges have you faced in previous HR or quality roles, and how did you overcome them?
