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Title

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Hotel Receptionist

Description

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We are looking for a dedicated and personable Hotel Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring their stay is comfortable and enjoyable. Your primary responsibilities will include greeting guests, managing reservations, handling check-ins and check-outs, and addressing any inquiries or issues that may arise. You will also be responsible for maintaining accurate records, processing payments, and coordinating with other departments to ensure seamless service delivery. The ideal candidate will have excellent communication skills, a friendly and professional demeanor, and the ability to multitask in a fast-paced environment. Previous experience in a similar role is preferred but not required, as we provide comprehensive training. If you are passionate about hospitality and enjoy working with people, we would love to hear from you.

Responsibilities

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  • Greet and welcome guests upon arrival.
  • Manage guest check-ins and check-outs efficiently.
  • Handle reservations and room assignments.
  • Answer and direct phone calls.
  • Respond to guest inquiries and resolve issues promptly.
  • Process payments and maintain accurate records.
  • Coordinate with housekeeping and maintenance staff.
  • Provide information about hotel services and local attractions.
  • Ensure the front desk area is clean and organized.
  • Assist with administrative tasks as needed.
  • Monitor and manage guest accounts.
  • Handle guest complaints and escalate when necessary.
  • Maintain a professional and friendly demeanor at all times.
  • Ensure compliance with hotel policies and procedures.
  • Assist in emergency situations as required.

Requirements

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  • High school diploma or equivalent.
  • Previous experience in a customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office and hotel management software.
  • Ability to multitask and work under pressure.
  • Strong organizational skills and attention to detail.
  • Professional appearance and demeanor.
  • Flexibility to work various shifts, including weekends and holidays.
  • Ability to stand for extended periods.
  • Basic math skills for handling payments.
  • Fluency in multiple languages is a plus.
  • Positive attitude and a team player.
  • Strong problem-solving skills.
  • Ability to handle confidential information with discretion.
  • Customer-focused with a passion for hospitality.

Potential interview questions

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  • Can you describe a time when you provided exceptional customer service?
  • How do you handle difficult or irate guests?
  • What strategies do you use to stay organized in a fast-paced environment?
  • Are you comfortable working various shifts, including nights and weekends?
  • How do you prioritize tasks when the front desk is busy?
  • Can you give an example of how you resolved a guest complaint?
  • What do you know about our hotel and its services?
  • How do you ensure accuracy when handling reservations and payments?
  • What experience do you have with hotel management software?
  • How do you stay motivated during slow periods at the front desk?