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Title
Text copied to clipboard!Hotel Porter
Description
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We are looking for a dedicated and enthusiastic Hotel Porter to join our team. As a Hotel Porter, you will be the first point of contact for our guests, providing them with a warm welcome and assisting them with their luggage and other needs. Your role is crucial in ensuring that our guests have a pleasant and memorable stay. You will be responsible for transporting luggage to and from guest rooms, providing information about hotel facilities and local attractions, and ensuring that the lobby and entrance areas are clean and presentable. The ideal candidate will have excellent communication skills, a friendly and approachable demeanor, and the ability to handle physical tasks efficiently. You should be able to work in a fast-paced environment and be willing to go the extra mile to ensure guest satisfaction. Previous experience in a similar role is preferred but not essential, as full training will be provided. If you are passionate about hospitality and enjoy helping others, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Greet guests upon arrival and departure.
- Assist guests with their luggage, ensuring safe and efficient transport to and from rooms.
- Provide information about hotel facilities, services, and local attractions.
- Maintain cleanliness and organization of the lobby and entrance areas.
- Assist with room service deliveries as needed.
- Coordinate with the front desk and housekeeping to ensure guest requests are met promptly.
- Handle guest inquiries and resolve any issues or complaints in a professional manner.
- Assist with valet parking services if required.
- Ensure the safety and security of guest belongings.
- Provide assistance to guests with special needs or disabilities.
- Monitor and report any maintenance issues in public areas.
- Assist with setting up and breaking down event spaces as needed.
- Maintain a professional appearance and demeanor at all times.
- Follow all hotel policies and procedures.
- Perform other duties as assigned by management.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience in a customer service or hospitality role preferred.
- Excellent communication and interpersonal skills.
- Ability to lift and carry heavy luggage and other items.
- Friendly and approachable demeanor.
- Strong problem-solving skills.
- Ability to work in a fast-paced environment.
- Flexibility to work various shifts, including weekends and holidays.
- Attention to detail and strong organizational skills.
- Ability to work independently and as part of a team.
- Basic knowledge of hotel facilities and local attractions.
- Professional appearance and behavior.
- Ability to handle stressful situations calmly and efficiently.
- Valid driver's license may be required for valet services.
- Basic computer skills for handling guest inquiries and reservations.
Potential interview questions
Text copied to clipboard!- Can you describe a time when you provided exceptional customer service?
- How do you handle stressful situations or difficult guests?
- What do you know about our hotel and its facilities?
- How would you assist a guest with special needs or disabilities?
- Can you lift and carry heavy luggage? Are you comfortable with physical tasks?
- How do you prioritize tasks when the hotel is busy?
- What steps would you take if you noticed a maintenance issue in a public area?
- How do you ensure the safety and security of guest belongings?
- Can you provide an example of a time when you went above and beyond for a guest?
- How do you stay organized and ensure that guest requests are met promptly?
- Are you comfortable working various shifts, including weekends and holidays?
- How do you handle multiple tasks at once?
- What do you think is the most important quality for a Hotel Porter to have?
- How do you stay informed about local attractions and events?
- Can you describe a time when you worked as part of a team to achieve a goal?